Customer Operations Specialist
Há 3 dias
As a Customer Operations Specialist at Orange Business, you will be responsible for establishing and maintaining long-term relationships with customers, managing their expectations, and contributing to their overall satisfaction. This role requires taking ownership of Service Management Activities, including Availability Management, Change Management, Configuration Management, Incident Management, and Service Level Management, for specific services in the run phase.
Key Responsibilities- Manage customer expectations and contribute to full-cycle customer satisfaction feedback
- Take ownership of Service Management Activities for specific services in the run phase
- Build relationships with peers, stakeholders, and management
- Develop and maintain excellent customer service skills
- Work under pressure and deal with multiple tasks concurrently
- Degree/Diploma in a relevant field with good Telecom and IT infrastructure knowledge
- ITIL certification desired
- Excellent verbal and written communication skills in English and Spanish
- Knowledge of Service Management tools and processes
As a valued member of our team, you will enjoy a comprehensive benefit program, including meal allowance, transportation allowance, life insurance, medical plan, dental plan, and birth benefit. You will also have the opportunity to work with a global company that values its employees and provides opportunities for growth and development.
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