Ops Project Manager, Amazon Customer Excellence

Bachelor's Degree completed in a related field
- Extensive experience in complex operational process and performance improvement projects using Lean methodologies
- Cross-functional project management experience
- Hands-on experience across the full project lifecycle
- Excellent verbal and written communication (English and Portuguese)
- Experience documenting projects and processes
- Strong evidence of being data
- and methodology-oriented
Job summary
Amazon Logistics (AMZL) Brazil is looking for an experienced operations (non-tech) project and program manager to lead several projects concurrently in support of our growth. You will own a portfolio of projects and will be accountable for their end-to-end development: from scoping, to execution, through successful completion and adoption. You will work closely with leadership and AMZL support areas to find opportunities for growth and improvement and will be responsible for the adoption of the correct products and tools to raise the bar on performance and quality for our customers.
To be successful in this role, you must be able to work across disciplines, organizations, and geographies, translating complex technical and operational concepts for varied audiences. You must think big, move fast, and pivot frequently in a dynamic environment. Prior experience in logistics is a plus, but hands-on experience in operations is a must.
Key job responsibilities
- Manage complex operational projects from start to finish and be accountable for key metrics and overall results
- Analyze long-term planning data to identify density opportunities in support of leadership; model this data to assist in mounting a strategic expansion plan
- Work closely with the ACES Launch Support and Routing teams to collaborate and pool resources
- Write business cases in support of new initiatives using data from multiple stakeholders
- Identify opportunities for defect reduction, increased efficiency, cost reduction, and growth
- Perform problem solving - evaluating alternatives, and identifying solutions using innovative, frugal methods
A day in the life
You will:
- work with teams across Amazon to scope project requirements, including AMZL, tax, legal, accounting, tech, etc.
- manage project implementation, including making sure that all stakeholders are kept up-to-date
- work closely with other team members to ensure project adoption across the AMZL network
About the team
Amazon Logistics (AMZL) is Amazon's "Last Mile" delivery service, responsible for delivering packages and smiles to homes and businesses across the planet. Within AMZL Brazil, the Amazon Customer Excellence System (ACES) team leads the way in driving the benchmarking, standardization and continuous improvement of processes within our delivery station network. We are accountable for quality, productivity, metrics, and the information that supports mission-critical decisions. We will raise the bar on customer experience while lowering costs and supporting our rapid growth.
- Bachelor's Degree in Engineering, Manufacturing, Operations or related field
- MBA in business administration, project management or related field is a plus
- Certifications in Six Sigma and Lean are a plus
- Certifications in project management are a plus
- Proven ability to work with customers and business leaders
- Strong project management and organizational skills
- Extensive experience working on complex initiatives with cross-functional teams
- Prior experience in logistics is a plus
- Ability to handle changing priorities and use good judgment in stressful situations
- Ability to Dive Deep and develop innovative ideas for challenging problems

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