Aces Analyst, Amazon Customer Excellence System
1 semana atrás
Bachelor's Degree in Engineering, Manufacturing or related industry experience - Prior work experience as a Process Engineer, Operations Auditor, or Continuous Improvement Specialist - Experience using data and metrics to drive improvements - Knowledge of Lean techniques and Six Sigma tools - Experience with complex operational process and performance improvement projects - Excellent verbal and written communication skills (English and Portuguese) Job summary Amazon Logistics (AMZL) Brazil is seeking a highly talented and motivated Benchmarking and Audit Specialist to join the Amazon Customer Excellence System (ACES) team. You will be responsible for developing and managing several complex initiatives that seek to benchmark our standard work and audit adherence to these processes across the AMZL BR network. Your main responsibilities will revolve around creating and executing specific tools and mechanisms that ensure and measure adherence to Standard Work. Specifically, you will be accountable for the following: - Standards: You will ensure every Delivery Station has relevant and impactful Standards that define best in class processes to be followed by leaders and associates. - Training: Working with the Learning team, you will ensure Delivery Station leaders are aware of these Standards and have a solid understanding that allows for proper implementation at their sites. - Audit: You will ensure leaders are able to accurately and objectively evaluate compliance, helping them identify process gaps that need to be closed to enable better performance. Key job responsibilities - Drive excellence programs and create global benchmarks - Support setting and achieving Best at Amazon benchmark rates - Define, implement, measure and improve standard work processes that will drive customer experience and performance improvement within our delivery station network - Lead an audit mechanism to ensure that work standards are being adhered to across the AMZL network A day in the life You will: - Work with teams across Amazon, including ops, finance, supply chain, tech, etc. - Manage a complex set of deliverables, including making sure that all stakeholders are kept up-to-date About the team Amazon Logistics (AMZL) is Amazon's "Last Mile" delivery service, responsible for delivering packages and smiles to homes and businesses across the planet. Within AMZL Brazil, the Amazon Customer Excellence System (ACES) team leads the way in driving the benchmarking, standardization and continuous improvement of processes within our delivery station network. We are accountable for quality, productivity, metrics, and the information that supports mission-critical decisions. We will raise the bar on customer experience while lowering costs and supporting our rapid growth. - Prior experience documenting and communicating complex cross-functional projects to business stakeholders - Project Management Professional certification a plus - Six Sigma Black Belt a plus - Prior experience in the logistics industry
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ACES Program Manager
2 semanas atrás
São Paulo, Brasil Amazon Tempo inteiroACES Program Manager - Middle Mile, Amazon Customer Excellence System (ACES) Join to apply for the ACES Program Manager - Middle Mile, Amazon Customer Excellence System (ACES) role at Amazon Overview As the ACES Program Manager for Middle Mile, you will be the guardian of quality control at Earth's most customer-centric company. You will be responsible for...
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ACES Process Specialist, ACES
1 semana atrás
São Paulo, Brasil Amazon Tempo inteiroACES Process Specialist, ACES (Amazon Customer Excellence System)BR Ops As an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at Amazon Logistics, Amazon's last-mile...
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ACES Process Specialist, ACES
1 semana atrás
São Paulo, Brasil Amazon Tempo inteiroACES Process Specialist, ACES (Amazon Customer Excellence System) BR Ops As an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at Amazon Logistics, Amazon's last-mile...
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ACES Process Specialist, ACES
2 semanas atrás
Sao Paulo, Brasil Amazon Tempo inteiroAs an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at Amazon Logistics, Amazon's last-mile delivery arm, where we deliver smiles to our customers everyday. Key job...
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ACES Process Specialist, ACES
2 semanas atrás
Sao Paulo, Brasil Amazon Tempo inteiroAs an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at Amazon Logistics, Amazon's last-mile delivery arm, where we deliver smiles to our customers everyday. Key job...
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ACES Program Manager
4 semanas atrás
São Paulo, Brasil Amazon Tempo inteiroOverview ACES Program Manager for Middle Mile is the guardian of quality control at Amazon's ATS/Middle Mile. Responsible for the adoption and continuous improvement of Standard Operating Procedures and for cataloging and sharing SME-level process knowledge with stakeholders. This role collaborates with Operations, Learning, Finance, and other supporting...
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ACES Process Specialist, ACES
1 semana atrás
São Paulo, Brasil Amazon Tempo inteiroAs an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at Amazon Logistics, Amazon's last-mile delivery arm, where we deliver smiles to our customers everyday. Key job...
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ACES Program Manager
4 semanas atrás
Sao Paulo, Brasil Amazon Tempo inteiroAs the ACES Program Manager for Middle Mile, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures at Amazon's ATS/Middle Mile. We are Amazon's intra-network delivery arm, delivering packages between our...
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ACES Process Specialist
1 semana atrás
Sao Paulo, Brasil Amazon Tempo inteiroAs an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at our Middle Mile operation, one of the fastest growing operations at Amazon Brazil. Middle Mile is a transportation...
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ACES Process Specialist
Há 6 dias
São Paulo, Brasil Amazon Tempo inteiroDescription As an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company. You will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at our Middle Mile operation, one of the fastest growing operations at Amazon Brazil. Middle Mile is a transportation...
