Aces Analyst, Amazon Customer Excellence System

1 semana atrás

Sao Paulo, Brasil Amazon Logistica do Brasil Tempo inteiro

Bachelor's Degree in Engineering, Manufacturing or related industry experience
- Prior work experience as a Process Engineer, Operations Auditor, or Continuous Improvement Specialist
- Experience using data and metrics to drive improvements
- Knowledge of Lean techniques and Six Sigma tools
- Experience with complex operational process and performance improvement projects
- Excellent verbal and written communication skills (English and Portuguese)

Job summary

Amazon Logistics (AMZL) Brazil is seeking a highly talented and motivated Benchmarking and Audit Specialist to join the Amazon Customer Excellence System (ACES) team. You will be responsible for developing and managing several complex initiatives that seek to benchmark our standard work and audit adherence to these processes across the AMZL BR network.

Your main responsibilities will revolve around creating and executing specific tools and mechanisms that ensure and measure adherence to Standard Work. Specifically, you will be accountable for the following:

- Standards: You will ensure every Delivery Station has relevant and impactful Standards that define best in class processes to be followed by leaders and associates.
- Training: Working with the Learning team, you will ensure Delivery Station leaders are aware of these Standards and have a solid understanding that allows for proper implementation at their sites.
- Audit: You will ensure leaders are able to accurately and objectively evaluate compliance, helping them identify process gaps that need to be closed to enable better performance.

Key job responsibilities
- Drive excellence programs and create global benchmarks
- Support setting and achieving Best at Amazon benchmark rates
- Define, implement, measure and improve standard work processes that will drive customer experience and performance improvement within our delivery station network
- Lead an audit mechanism to ensure that work standards are being adhered to across the AMZL network

A day in the life

You will:

- Work with teams across Amazon, including ops, finance, supply chain, tech, etc.
- Manage a complex set of deliverables, including making sure that all stakeholders are kept up-to-date

About the team

Amazon Logistics (AMZL) is Amazon's "Last Mile" delivery service, responsible for delivering packages and smiles to homes and businesses across the planet. Within AMZL Brazil, the Amazon Customer Excellence System (ACES) team leads the way in driving the benchmarking, standardization and continuous improvement of processes within our delivery station network. We are accountable for quality, productivity, metrics, and the information that supports mission-critical decisions. We will raise the bar on customer experience while lowering costs and supporting our rapid growth.
- Prior experience documenting and communicating complex cross-functional projects to business stakeholders
- Project Management Professional certification a plus
- Six Sigma Black Belt a plus
- Prior experience in the logistics industry

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