Service Admin and Sales Support

***:
The Service Admin and Sales Support is responsible for handling all service-related activities and communications for Cepheid products.
The Service Admin and Sales Support maintains a pivotal role in providing the customer with an excellent service experience.
The Service Admin and Sales Support drives performance is committed to precision, communication, quality and maintains an unwavering natural approach of consistently delivering more than the customer expects.
This position will report to the Service Coordination Manager dotted line to Business Development Sr Manager.
This position will be based in São Paulo/Brazil.
At Cepheid, we are passionate about improving health care through faster, more accurate diagnostic tests. As a member of our team, you'll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us, every moment of every day, as we develop rapid groundbreaking solutions to solve the world's most complex health challenges.
As part of the Danaher family of companies, our work at Cepheid is supported by a global science and technology innovator. In addition to Danaher's unrivaled leadership training and professional development programs, this relationship also provides expanded career opportunities across industries and brands. Together, we are united by a shared purpose: Helping Realize Life's Potential.
**ESSENTIAL JOB RESPONSIBILITIES**:
Process purchase orders for billable service activities, which relate to service calls and preventative maintenance events, service contract quotations, setup bill plans, review documentation and process invoices to ensure entitlement does not lapse due to processing.
Place outbound follow-up calls to customer who have been quoted for billable services, support the commercial Customer Care team on issuing, as well as updating quotes and documents of sales as per required.
Manages opportunities in SFDC (CRM tool), SFDC sales funnel is managed real-time and assumes ownership and accuracy, increase Aftermarket Sales by promoting campaigns, digital marketing, sales organization activities, and customer inquiries, interact with Order Management team, ensuring that Orders are booked after customers approval.
Sales Report and Billing Control and BI reports from our systems
**MINIMUM REQUIREMENTS**:
**Education or Experience (in years)**:
Bachelor's degree
Minimum of 1+ years' experience in a fast-paced Customer Service, Field Service Support or Sales Admin role in the Medical Device industry, or high volume-manufacturing environment.
**Knowledge and skills**:
Good working knowledge of MS Office
Experience within ERP / CRM systems an advantage (SAP, Sales Force and Service Max)
Good ability to discover and use new software
Ability to function under pressure
Excellent customer relationship management, phone presence and written
When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you've ever wondered what's within you, there's no better time to find out.

---