System & Network Expert

**About the role**:
System & Network Experts are the highest level of Expertise in the Systems and Network Services Release, Change and Problem Management processes. System & Network Experts Engineers are engaged in a reactive manner to troubleshoot and fix the most complex Customer, Systems and Network Services problems in the Orange worldwide Software Defined Network and Cloud. In a proactive manner they are responsible to support the systems release management evolution, and to develop and implement plans that will prevent problems to happen or will avoid reoccurrence. This position is part of the Global VISA (Virtualized Infrastructure and Systems Adminitration Expert Skill Center) virtual team with positions in Oak Hill-Virginia-USA, Paris-France and New Delhi-India.
In this role you will have the following responsibilities:
Reactive functions:
- Permanently resolve Systems & Network Servicves problems related to systems and network infrastructures.
- Engage with appropriate departments (Engineering, Planning, Regional Deployment, VPN (Virtual Private Network) owners and customers configuration teams) to permanently resolve capacity, design or operational issues.
- Engage when required with external Vendors to resolve H/W defects or S/W (software bugs).
- Support Business Support team to develop TIR (Technical Incident Report), RCA (Root Cause Analysis) or SIP (Service Improvement Plan) based on business needs or customer requirements
Proactive functions:
- Regular Quality of Service reviews/meeting with Engineering, Planning or Vendors.
- Build and execute pilot phases for new S/W, H/W or features on the shared Infrastructure
- Contribute to New Services creation process (Specify, Build, Validation and Acceptance), providing Operation requirements and acceptance criteria for future optimal operability
- Monitor systems and network perform & develop plans with Engineering to address performance issues.
- Support high Impact changes to the Systems' infrastructure.
- Share operational experience and best troubleshooting practices, to increase the global SNE expertise and performance
- Provide on-the-job training to other Operation groups for new products, this includes the creation of related materials or lab scenario if required.
- Identify and develop creative ways for improving technical support, tools and processes.
- Build urgent and short-term improvement plans to mitigate impact of temporary S/W defects or monitoring gaps.
**About you**:
Additional desired skills/knowledge
- Analytical mindset and ability to resolve problems quickly.
- Excellent communication skills in verbal and written English.
- Ability to work under stressful condition.
- Capability to work in a global, changing and multicultural environment.
- Requirement to work weekends, holidays on site or on call.
- Teleworking
**Additional information**:
**The benefits of being Orange**
Orange Business Services was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.
Because Orange Business Services hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:
- meal allowance
- transportation allowance
- life insurance
- bonus plan
- medical plan
- dental plan
- birth benefit
- day care
- private pension fund
**Department**:
Orange Intl Ntwk Infr & Svcs
**Contract**:
Regular

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