Channel Manager

**Who We Are**
**Our Zadarian Culture**
All Zadarians are finding their edge by living and breathing our core values; All Belonging, Accountable together, Exceptionally focused, Flexible, Trailbreaking, and Zealous.
We believe that good things happen to people and business in a culture of choice. Where diverse and individual needs, wants and wishes are respected and rewarded — where the possibilities are limitless. Here you can, breakout and breakthrough to do your best work.
**What Diversity, Equity & Inclusion Mean to Us**
We believe in the power of Diversity, Equity, and Inclusion (DEI). Members of our distributed team come from different geographies and cultural backgrounds and we serve a diverse population. Our commitment to DEI helps us design better products and services, and serve our employees, customers, and partners. Our commitment to Diversity, Equity and Inclusion is critical to our vision and to our impact, and helps us boost our perspective, creativity, and growth.
**Your Team & Role**
The Channel Manager & Strategic Accounts role is responsible for driving revenue growth through the management, development, and expansion of channel partner relationships while simultaneously overseeing key strategic accounts. This hybrid role demands a proactive, strategic leader who can build long-term partnerships, execute co-selling initiatives, manage complex sales cycles, and deepen customer engagement across critical accounts.
The role serves as a bridge between the company's internal teams (sales, marketing, product, support) and external partners and customers, ensuring alignment of business goals and delivering value across the ecosystem.
**Your day to day**:
- ** Channel Management**:
- Build and grow relationships with existing channel sales partners.
- Follow leads and market research to develop new avenues for sales.
- Develop a sales strategy that utilizes these channels.
- Oversee daily sales operations.
- Provide product training to customers, sales partners, and new employees.
- ** Strategic Account Management**:
- Maintaining assigned key accounts and providing ongoing client support.
- Developing and implementing client relationship management strategies.
- Communicating with key clients to monitor client expectations and satisfaction.
- Identifying new business leads and contacting prospective key clients to promote products and services.
- Establishing efficient communication channels and liaising between key clients and internal departments.
- Recommending and implementing improvements to the management of key client relationships.
- Handling client queries and finding innovative solutions for complex problems.
- Monitoring sales performance metrics and facilitating timely interventions.
- ** Cross-Functional Collaboration**:
- Align with marketing on partner campaigns, co-branded initiatives, and joint go-to-market (GTM) strategies.
- Collaborate with product management to provide partner and customer feedback on solutions and market demands.
- Support finance and legal teams in negotiating contracts, discounts, and incentives with partners and key accounts.
- ** Sales Performance Monitoring**:
- Monitoring sales performance metrics and facilitating timely interventions.
- Performing recordkeeping, as well as preparing sales forecasts and reports.
- Monitoring sales performance metrics and facilitating timely interventions.
- Performing recordkeeping, as well as preparing sales forecasts and reports.
**What you bring**:
- 7+ years of corporate sales experience.
- A minimum of two years' experience as a strategic accounts manager, or similar.
- Proficiency in CRM software, such as Salesforce and HubSpot.
- Extensive experience in B2B sales in a related industry.
- In-depth knowledge of client relationship management strategies.
- Superb interpersonal, communication, and collaboration skills.
- Great problem-solving and analytical abilities.
- Excellent organizational and time management skills.
- Proficient Portuguese (spoken and written).
- Intermediate English (spoken and written).
**Your education**:
- Bachelor's Degree in Business or related field.
JR#

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