Senior solutions engineer

The Senior Solutions Engineer will have the responsibility of leading all activities related to the customers integration from the final stages of the sales process to go live. This customer-facing position plays a key role in supporting Tier 1 and 2 strategic accounts and/or complex integrations by partnering with the sales engineer and account management teams to successfully integrate Cafs products and services.

Our ideal candidate is someone who wants to combine their problem solving and communication skills to deliver exceptional experiences for our customers. They can ask the right questions to understand our customers needs and then recommend the best integration solution, build a plan, and stick to it. This person also constantly looks to find a better way to get things done and thrives in a fast paced and dynamic environment. If this ignites the spark in you and you have the skills were looking for, please keep reading.

What you ll do:

Own the end-to-end customer onboarding experience. From sales, to going live. Gather requirements, scope, configure systems and run functional testing to get the client production ready.

Accompany customers in the implementation process regarding the use of purchased products, ensuring that they are being used assertively and generating correct charges, to minimize the impacts of non-use

Create a positive customer service experience by understanding and meeting customer needs quickly and professionally.

Review current business and customer processes; identify and recommend new integration solutions that meet these requirements, improve customer and/or operational experience, and do so in a consultative way.

Partner with our Customer Success teams by providing product and technical expertise during the sales process (both new business and existing customer expansion).

Act as a conduit between internal and external stakeholders while successfully managing expectations and competing demands.

Run online product demonstrations and customer training.

Develop and maintain expertise on all internal systems and onboarding processes.

Collaborate with our product team to support the rollout of new product features and enhancements, and new product launches.

Update documentation when a product is modified to meet customer demands

What you ll need

+5 years in a tech fast paced environment in operations, product or customer facing role

It is good to have experience in implementing APIs and SDKs in B2B technology solutions ideally in fintech or SaaS 

Strong influencing and stakeholder management skills will help you excel in this role. 

Enjoy interacting directly with Customers; and learning about their businesses.

Clear and effective communicator capable of working with multiple internal and external stakeholders (i.e. client management, customer service, technical resources, project managers, business leads, product managers)

Have a keen eye for detail and the ability to get a configuration right the first time.

Continuous improvement demonstrate your ability to make positive impactful changes

Be quick on your feet we move fast so you should thrive on learning and change

English fluency

More about you

Hands on professional

Experience of having worked with multiple tools and systems e.g. Salesforce, ClickUp, Miro

Proficiency in another language (especially Spanish) would be beneficial

Prior experience and knowledge in Cyber Security or Identity Verification solutions

About CAF
We exist to ensure that no one impersonates anyone else. We are experts in identity and face
identification technology, being part of the validation and onboarding processes of banks,
fintechs, e-commerces, insurers and many others companies. During 2021 our team grew more
than 400% and in 2022 we are already expanding our operation to the US, Canada and also the
UK. We face the challenge of consolidating ourselves as the best digital identity company in the
world. For that to happen, we are looking for people who are committed and capable to help us
achieve these results.

Equal Opportunity & Affirmative Action
CAF believes in the power of a shared table to bring people together as we are committed to
building a culturally inclusive team. Diverse candidates are encouraged to apply. We are
committed to maintaining a diverse workforce and an inclusive work environment.
CAF will not tolerate discrimination in employment, employment-related decisions, or in business
dealings on the basis of race, color, ancestry, age, sex, sexual orientation, religion, disability,
ethnicity, national origin, veteran status, marital status, pregnancy, or any other legally protected
status. We should provide an environment free of discrimination to our associates, customers
and members.