Application Support Analyst
Há 7 dias
Overview:Vista Tech plays a vital role in the Vista group operations by delivering and accelerating comprehensive technology solutions across all brands. Vista’s end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating global operations, and leveraging AI and machine learning to optimize pricing and fleet movement.**Responsibilities**:Key responsibilities include optimizing support procedures, maintaining knowledge base articles, and reporting to the Senior Manager - Global Application Support, under the guidance of the Application Support Squad Lead.**Application Support**:- Provide proactive and reactive technical support, troubleshooting, issue resolution, and root cause analysis with an emphasis on deep investigation into complex issues through system and workflow analysis.- Collaborate with development teams on technical issues to ensure quick resolutions and mínimal operational disruptions.- Identify any opportunity for automations and address it according to the internal procedures.- Availability for on-call rotations that ensures business coverage out of hours.**User Assistance**:- Address user inquiries and issue managing support tickets swiftly, fostering understanding and promoting self-service among users while documenting solution provided.**Technical Proficiency**:- Utilize SQL and scripting skills to manage databases and support queries and reports.**Process Improvements**:- Contribute to projects that enhance support team efficiency and scalability, employing strategic approaches to continuous improvement.- Provide Level 1/2 technical support for Vista Global's IT Ticket system, including incident and problem management.- Maintain a strong customer service ethic and customer-focused approach to resolving technical issues.Required Skills and Experience:- 2-5 years in Application Support role, particularly in environments that require rigorous problem-solving and issue resolution.- Bachelor’s degree in computer science, Information Technology, or a related field. ITIL 4 foundation certification preferred.- Strong SQL skills and familiarity with database management systems like Oracle, SQL Server, and MySQL.- Experience with cloud platforms (AWS, Azure) and monitoring systems (Datadog, Grafana, Kibana).- Proficiency in Incident and Problem Management.- Extensive experience in Ticketing Management systems to efficiently handle and prioritize support tickets and user inquiries.
-
Application Support Analyst
1 semana atrás
Brasília, Brasil Vista Global Tempo inteiroOverview: Vista Tech plays a vital role in the Vista group operations by delivering and accelerating comprehensive technology solutions across all brands. Vista’s end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating global operations, and leveraging AI and machine learning to...
-
Application Support Analyst
1 semana atrás
Brasília, Brasil Vista Global Tempo inteiroJob Profile: Vista Tech plays a vital role in the Vista group operations by delivering and accelerating comprehensive technology solutions across all brands. Vista’s end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating global operations, and leveraging AI and machine learning to...
-
Application Support Analyst
Há 7 dias
Brasília, Brasil Vista Global Tempo inteiroJob Profile:Vista Tech plays a vital role in the Vista group operations by delivering and accelerating comprehensive technology solutions across all brands. Vista’s end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating global operations, and leveraging AI and machine learning to...
-
Application Support
2 semanas atrás
Brasília, Brasil Parexel Tempo inteiroWe are looking for a dedicated IT Support Specialist to join our team. Excellent communication and problem-solving skills are essential, as you will be working with a diverse group of users with varying levels of technical/business expertise. **Fully remote position**. **Key Accountabilities**: - Actively work with one or more functional areas within...
-
Application Support Team Lead
1 semana atrás
Brasília, Brasil Vista Global Tempo inteiroOverview: Vista Tech plays a vital role in the Vista group operations by delivering and accelerating comprehensive technology solutions across all brands. Vista’s end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating global operations, and leveraging AI and machine learning to...
-
Application Support Team Lead
Há 7 dias
Brasília, Brasil Vista Global Tempo inteiroOverview:Vista Tech plays a vital role in the Vista group operations by delivering and accelerating comprehensive technology solutions across all brands. Vista’s end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating global operations, and leveraging AI and machine learning to...
-
Application Support Team Lead
1 semana atrás
Brasília, Brasil Vista Global Tempo inteiroJob Profile: Vista Tech plays a vital role in the Vista group operations by delivering and accelerating comprehensive technology solutions across all brands. Vista’s end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating global operations, and leveraging AI and machine learning to...
-
Application Support Team Lead
Há 7 dias
Brasília, Brasil Vista Global Tempo inteiroJob Profile:Vista Tech plays a vital role in the Vista group operations by delivering and accelerating comprehensive technology solutions across all brands. Vista’s end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating global operations, and leveraging AI and machine learning to...
-
Operations Support Analyst
Há 2 dias
Brasília, Brasil VML Tempo inteiro**Who We Are**: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency,...
-
Operations Support Analyst
Há 5 horas
Brasília, Brasil VML Tempo inteiro**Who We Are**:At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency,...
