Application Support Analyst

Há 2 dias


Brasília, Brasil Vista Global Tempo inteiro
Overview:
Vista Tech plays a vital role in the Vista group operations by delivering and accelerating comprehensive technology solutions across all brands. Vista’s end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating global operations, and leveraging AI and machine learning to optimize pricing and fleet movement.
**Responsibilities**:
Key responsibilities include optimizing support procedures, maintaining knowledge base articles, and reporting to the Senior Manager - Global Application Support, under the guidance of the Application Support Squad Lead.
**Application Support**:
- Provide proactive and reactive technical support, troubleshooting, issue resolution, and root cause analysis with an emphasis on deep investigation into complex issues through system and workflow analysis.
- Collaborate with development teams on technical issues to ensure quick resolutions and mínimal operational disruptions.
- Identify any opportunity for automations and address it according to the internal procedures.
- Availability for on-call rotations that ensures business coverage out of hours.
**User Assistance**:
- Address user inquiries and issue managing support tickets swiftly, fostering understanding and promoting self-service among users while documenting solution provided.
**Technical Proficiency**:
- Utilize SQL and scripting skills to manage databases and support queries and reports.
**Process Improvements**:
- Contribute to projects that enhance support team efficiency and scalability, employing strategic approaches to continuous improvement.
- Provide Level 1/2 technical support for Vista Global's IT Ticket system, including incident and problem management.
- Maintain a strong customer service ethic and customer-focused approach to resolving technical issues.Required Skills and Experience:
- 2-5 years in Application Support role, particularly in environments that require rigorous problem-solving and issue resolution.
- Bachelor’s degree in computer science, Information Technology, or a related field. ITIL 4 foundation certification preferred.
- Strong SQL skills and familiarity with database management systems like Oracle, SQL Server, and MySQL.
- Experience with cloud platforms (AWS, Azure) and monitoring systems (Datadog, Grafana, Kibana).
- Proficiency in Incident and Problem Management.
- Extensive experience in Ticketing Management systems to efficiently handle and prioritize support tickets and user inquiries.

  • Brasília, Brasil Vista Global Tempo inteiro

    Job Profile: Vista Tech plays a vital role in the Vista group operations by delivering and accelerating comprehensive technology solutions across all brands. Vista’s end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating global operations, and leveraging AI and machine learning to...


  • Brasília, Brasil Vista Global Tempo inteiro

    Overview: Vista Tech plays a vital role in the Vista group operations by delivering and accelerating comprehensive technology solutions across all brands. Vista’s end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating global operations, and leveraging AI and machine learning to...


  • Brasília, Brasil Vista Global Tempo inteiro

    Job Profile:Vista Tech plays a vital role in the Vista group operations by delivering and accelerating comprehensive technology solutions across all brands. Vista’s end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating global operations, and leveraging AI and machine learning to...

  • Application Support

    1 semana atrás


    Brasília, Brasil Parexel Tempo inteiro

    We are looking for a dedicated IT Support Specialist to join our team. Excellent communication and problem-solving skills are essential, as you will be working with a diverse group of users with varying levels of technical/business expertise. **Fully remote position**. **Key Accountabilities**: - Actively work with one or more functional areas within...


  • Brasília, Brasil Vista Global Tempo inteiro

    Overview: Vista Tech plays a vital role in the Vista group operations by delivering and accelerating comprehensive technology solutions across all brands. Vista’s end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating global operations, and leveraging AI and machine learning to...


  • Brasília, Brasil Vista Global Tempo inteiro

    Job Profile: Vista Tech plays a vital role in the Vista group operations by delivering and accelerating comprehensive technology solutions across all brands. Vista’s end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating global operations, and leveraging AI and machine learning to...


  • Brasília, Brasil Vista Global Tempo inteiro

    Job Profile:Vista Tech plays a vital role in the Vista group operations by delivering and accelerating comprehensive technology solutions across all brands. Vista’s end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating global operations, and leveraging AI and machine learning to...


  • Brasília, Brasil Vista Global Tempo inteiro

    Overview:Vista Tech plays a vital role in the Vista group operations by delivering and accelerating comprehensive technology solutions across all brands. Vista’s end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating global operations, and leveraging AI and machine learning to...


  • Brasília, Brasil Velozient Tempo inteiro

    We are looking for a remote, full-time Technical Support Analyst with 1 to 3 years of Level 1 software support experience to join the client operations team of our U.S. client. You will play a critical role in ensuring our client's software lives up to its world-class reputation. Our client provides a cloud-based ERP platform to hundreds of energy...

  • Operations Support

    1 semana atrás


    Brasília, Distrito Federal, Brasil Staffing Wise Tempo inteiro

    **Company information and introduction**:Due to continued growth we are seeking an Operations Support Analyst to join our clients busy operations team.**Key Responsibilities and Duties**:Providing administrative support to our busy operations team.Completing Irish / UK customs clearances.Completing due diligence checks on all declarations, paying special...