Application Support Team Lead
Há 2 dias
Job Profile:Vista Tech plays a vital role in the Vista group operations by delivering and accelerating comprehensive technology solutions across all brands. Vista’s end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating global operations, and leveraging AI and machine learning to optimize pricing and fleet movement.Your Responsibilities:The Global Application Support Team Leader will work closely with IT Technicians, Developers, IT Infrastructure Specialists, Product Managers, and Senior IT Management. This position emphasizes leadership, problem-solving, and technical skills while adhering to ITIL principles in a fast-paced, global IT environment.**Team Leadership & Management**:- Manage team schedules, including rotas, on-call, weekend, and holiday coverage.- Oversee onboarding and offboarding of new team members and ensure a seamless transition.- Serve as the main escalation point for Level 1 & 2 support issues, collaborating with Level 3 support when necessary.- Lead weekly team warm up calls and contribute with the Priority meetings to ensure effective ticket prioritization.**Application Support & Troubleshooting**:- Collaborate with development and infrastructure teams on resolving complex technical problems while minimizing operational disruptions.- Lead and engage in problem resolution, managing incidents and coordinating cross-functional teams during critical problem situations.- Develop and validate knowledge base articles (KBs) to capture lessons learned and promote best practices in incident management.**Process Improvement & Automation**:- Identify repeatable and recurring tasks or incidents with a focus on opportunities for automation.- Partner with development teams to enhance system reliability through automation and scripting of routine tasks.- Contribute to strategic projects that enhance scalability and process improvements within the global support team.**Incident Management & Reporting**:- Take ownership of major incidents, coordinating communication with senior IT and business management to ensure stakeholders are well-informed.- Actively participate as a member of the IT Service Management board, contributing to continuous improvement initiatives and process optimization.- Ensure timely closure of support tickets, driving adherence to SLA targets and maintaining quality service standards.- Analyze support trends and provide recommendations for reducing backlogs, improving ticket resolution times, and preventing future issues.Required Skills, Qualifications, and Experience:- 5+ years in Application Support, System Analyst, Development or QA roles, especially in environments requiring rigorous problem-solving and issue resolution.- Bachelor’s degree in computer science, information technology, or a related field is required. ITIL 4 foundation certification preferred.- Practical experience in setting up and managing automation tools (e.g., RPA tools like UiPath, BluePrism, Pipefy) and testing frameworks (e.g., Cucumber/Selenium).- Proficient with cloud platforms (AWS, Azure) and monitoring systems (Datadog, Grafana, Kibana).- Proficiency in Incident and Problem Management.- Extensive experience in Ticketing Management systems to efficiently handle and prioritize support tickets and user inquiries.
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Application Support Team Lead
Há 3 dias
Brasília, Brasil Vista Global Tempo inteiroOverview: Vista Tech plays a vital role in the Vista group operations by delivering and accelerating comprehensive technology solutions across all brands. Vista’s end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating global operations, and leveraging AI and machine learning to...
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Application Support Team Lead
Há 3 dias
Brasília, Brasil Vista Global Tempo inteiroJob Profile: Vista Tech plays a vital role in the Vista group operations by delivering and accelerating comprehensive technology solutions across all brands. Vista’s end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating global operations, and leveraging AI and machine learning to...
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Application Support Team Lead
Há 2 dias
Brasília, Brasil Vista Global Tempo inteiroOverview:Vista Tech plays a vital role in the Vista group operations by delivering and accelerating comprehensive technology solutions across all brands. Vista’s end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating global operations, and leveraging AI and machine learning to...
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Application Support Analyst
Há 3 dias
Brasília, Brasil Vista Global Tempo inteiroOverview: Vista Tech plays a vital role in the Vista group operations by delivering and accelerating comprehensive technology solutions across all brands. Vista’s end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating global operations, and leveraging AI and machine learning to...
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Application Support Analyst
Há 3 dias
Brasília, Brasil Vista Global Tempo inteiroJob Profile: Vista Tech plays a vital role in the Vista group operations by delivering and accelerating comprehensive technology solutions across all brands. Vista’s end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating global operations, and leveraging AI and machine learning to...
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Application Support Analyst
Há 2 dias
Brasília, Brasil Vista Global Tempo inteiroOverview:Vista Tech plays a vital role in the Vista group operations by delivering and accelerating comprehensive technology solutions across all brands. Vista’s end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating global operations, and leveraging AI and machine learning to...
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Application Support Analyst
Há 2 dias
Brasília, Brasil Vista Global Tempo inteiroJob Profile:Vista Tech plays a vital role in the Vista group operations by delivering and accelerating comprehensive technology solutions across all brands. Vista’s end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating global operations, and leveraging AI and machine learning to...
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Clinical Study Team Lead
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Application Support Developer
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Brasília, Brasil Velozient Tempo inteiroWe are looking for an Application Support Developer with strong experience in Java and MySQL to support and enhance our client's application system, on the transportation product line. The ideal candidate will be highly adept at working in a vibrant, dynamic startup environment with a small team, have proven on-time delivery experience, strong...
