Technical Support Service Desk Administrator

2 semanas atrás


Brasília, Brasil Pride Global Tempo inteiro

Technical Support Service Desk Administrator (English & Spanish Support) Hybrid – São Paulo, SP Contract | 6 months + possible 90-day extension We are looking for a Technical Support Service Desk Administrator with validated English and Spanish proficiency to provide high-quality user support in a dynamic, hybrid work environment. Responsibilities Provide user support in English and Spanish via phone, email, and chat. Support mobile devices (iOS and Android). Troubleshoot and support network infrastructure and VPN. Maintain and support Windows, Office 365, Outlook, and Service Now. Perform first-level support according to established procedures. Analyze, diagnose, and resolve incidents. Log incidents and service requests accurately. Required Education & Experience Technical degree in Technology or a related field, or higher education in Technology / Systems. Minimum 2 years of experience providing user support. Technical Skills Advanced English and Spanish (mandatory; validated). Knowledge of ITIL. Experience with Windows, Office 365, Outlook. Understanding of computer networks and VPN. Experience with Service Now. Benefits (via Pride Global) Medical, dental, and vision coverage Supplemental benefits (accident, critical illness, hospital indemnity) Life & disability insurance 401(k) retirement savings Employee assistance program Legal assistance Auto, home, and pet insurance Discounts with preferred vendors #J-18808-Ljbffr



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