Technical Support
Há 5 dias
About Rx Redefined Healthcare shouldn't be complicated, especially for patients living with chronic conditions.Rx Redefined was founded in **** with a mission to positively impact the lives of others by constantly challenging the status quo in healthcare.Our revolutionary business model enhances healthcare outcomes specifically in the Durable Medical Equipment, Prosthetics, and Orthotics Supplies (DMEPOS) space.Our platform enables physicians to navigate the complexity of compliance and leverage advanced technology to streamline the logistics required to serve their patients effectively, while simultaneously reducing healthcare costs by significantly reducing fraud, waste, and abuse in an industry that desperately needs reform.We're a fast-growing startup with a simple goal: improve access, outcomes, and patient experience.Our team thrives on solving tough problems, pushing for better solutions, and doing the work that truly makes a difference.At Rx Redefined we value our people, transparency, dedication, and hard work through a patient-first mentality.Join us, and help redefine healthcare for the better.ResponsibilitiesProvide front line technical support to users, including assistance with system logins, password resets, and troubleshooting issues related to devices, accounts, and applications.Ensure all user devices (laptops, phones, etc.) remain compliant with company security policies—keeping operating systems, software, and security settings up to date.Install, configure, and maintain necessary applications on user devices based on role requirements.Grant and manage user access in accordance with established Access Control Lists (ACLs) and security protocols.Triage incoming IT support tickets, assess urgency and scope, and route them to the appropriate internal teams or specialists for resolution.Conduct IT onboarding sessions for new employees, guiding them through system setup and tool access.Maintain and update support documentation and workflows using Nuclino.Deliver in-person IT support at the local office as needed, including setting up workstations, configuring peripherals, and assisting with office-wide IT infrastructure arrangements.QualificationsBachelor's degree in Engineering, IT, or Information Systems—or equivalent work experience.Strong problem-solving skills.Extensive experience with Windows operating systems; Unix/Linux experience is a plus.Strong experience configuring and managing Google Workspace.Experience managing remote devices using an MDM (Mobile Device Management) tool.Familiarity with task management tools such as Asana.Ability to work autonomously, self-organize, and prioritize tasks using project management principles.Comfort with egoless, transparent communication and a strong work ethic.Excellent written and verbal English communication skills, with the ability to explain technical concepts clearly to non-technical users and collaborate effectively across teams.
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Technical Support
2 semanas atrás
Sao Paulo, Brasil Robert Half Tempo inteiroPharmaceutical technical support to customers... The Company Multinational chemical and pharmaceutical Indian industry. Job description Pharmaceutical technical support to customers; Technical presentation about the company's portfolio and solutions; Interface between customers and the Indian head office; Contact with R&D areas in order to support the...
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Technical Support Analyst
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São Paulo, Brasil Peak Scientific Instruments Ltd Tempo inteiroTechnical Support Analyst - Sao Paulo Engineering Ref: 1042 Date Posted: Monday 16 Jun 2025 LinkedInFacebookX Peak Scientific, a fast-growing organization specializing in the manufacture of laboratory gas generators for the life science and biomedical market, is looking to recruit a talented Technical Support Analyst to join our vibrant team in Brazil. We...
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Technical Support Specialist
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São Paulo, São Paulo, Brasil NCR Corporation Tempo inteiro US$20.000 - US$60.000 por anoSobre a NCRA NCR Corporation (NYSE: NCR) é líder na transformação, conexão e execução de plataformas de tecnologia para bancos, lojas e restaurantes autogerenciados. A NCR está sediada em Atlanta, Geórgia, com funcionários em todo o mundo. NCR é uma marca comercial da NCR Corporation nos Estados Unidos e em outros países.TITLE: Technical Support...
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Technical Support Engineer
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São Paulo, Brasil Simetrik Tempo inteiroJoin to apply for the Technical Support Engineer role at Simetrik As a Technical Support Engineer, you will play a crucial role in providing top-notch technical assistance to our clients. Your primary responsibilities will include troubleshooting customer issues, analyzing SQL queries, and ensuring smooth operations of our automation platform. This is an...
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Technical Customer Support
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São Paulo, São Paulo, Brasil Fortive Tempo inteiro R$40.000 - R$60.000 por anoProvide support for Fluke Reliability software applications to end users in a Microsoft and Web-based environment. Answer incoming customer support phone calls, email and chat communications. Find and communicate accurate solutions to issues reported by end users while using Fluke Reliability products through analytical talent and strong troubleshooting...
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Technical Support Representative
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São Paulo, São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiro R$70.000 - R$120.000 por anoRole: Technical Support RepresentativeLocation: Sao Paulo, Brazil. Work from office.Office location: Cenesp, Sao Paulo, BrazilLanguages required: Italian and EnglishThe Internal/External Customer, Technical Support Representative provides Internal/External Customer Technical Support Services and supports our client's customers in their navigation and use of...
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Technical Support Analyst
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São Paulo, Brasil Cepheid Tempo inteiroIn this role, you will have the opportunity to: Technical Support and Issue Resolution: Act as the first level of Technical Support, providing product support to internal and external customers via phone and email. Identify and resolve basic product issues using data collection, troubleshooting, and remote connections to customer systems. Intake, triage, and...
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Technical support analyst
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São Paulo, Brasil Cepheid Tempo inteiroIn this role, you will have the opportunity to: Technical Support and Issue Resolution: Act as the first level of Technical Support, providing product support to internal and external customers via phone and email. Identify and resolve basic product issues using data collection, troubleshooting, and remote connections to customer systems. Intake, triage, and...
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Technical Support
Há 4 dias
LATAM - Buenos Aires|LATAM - Sao Paulo|LATAM - Argentina|LATAM - Brazil|LATAM - Colombia|LATAM - Peru|LATAM - Chile|LATAM - Mexico City|LATAM - Ecuador|LATAM - Venezuela|LATAM - Panama|LATAM - Nicaragua|LATAM - Guatemala|LATAM - Costa Rica - Heredia Rad Hires Tempo inteiro US$40.000 - US$80.000 por anoTechnical Support & Pre-Sales EngineerLocation: Remote - Latam (Preferred: Mexico)Seniority: Mid to Senior LevelLanguages: Native or fluent Spanish (preferably Mexican), fluent English requiredAbout the RoleWe are seeking a Technical Support & Pre-Sales Engineer to join our global telecom operations team.This position focuses on providing mission-critical...
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Technical Support Automation Specialist
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São Paulo, Brasil TRACTIAN ?? Tempo inteiroOverview Join to apply for the Technical Support Automation Specialist role at TRACTIAN. The Customer team drives lifetime value, retention and expansion by expanding inside existing customers, cross-selling to different products, and building strong relationships with current accounts. Enterprise customers include leading companies; every team member...
