Sr Principal Systems Analyst

4 semanas atrás


São Paulo, Brasil Oracle Tempo inteiro

Sr Principal Systems Analyst – Support Join to apply for the Sr Principal Systems Analyst – Support role at Oracle . Job Description As a member of the Support organization, your focus is to deliver post‑sales support and solutions to the Oracle customer base while acting as an advocate for customer needs. You will help resolve non‑technical and technical customer inquiries via phone and electronic means, troubleshoot issues with our Electronic Support Services, serve as the primary point of contact for customers, and provide guidance to internal Oracle employees on customer situations and escalated issues. Responsibilities Deliver post‑sales support and solutions to Oracle customers. Resolve post‑sales non‑technical customer inquiries via phone and email. Troubleshoot technical questions related to the use of and support for Oracle Electron Support Services. Act as the primary point of contact for customers and maintain strong customer relationships. Provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Set overall technology direction for key areas, build internal expertise, and leverage knowledge within the Support organization. Resolve complex problems and escalations involving multiple product areas, and provide consultation to senior technical advisors. Qualifications Career Level – IC5. Experience as a Senior Principal Systems Engineer, with strong expertise across the stack and tiers (application and system). Job Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Information Technology Industry: IT Services and IT Consulting About Oracle As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry‑leaders across nearly every sector and continue to thrive after 40+ years of change by operating with integrity. Oracle careers open the door to global opportunities where work‑life balance flourishes. We offer competitive benefits based on parity and consistency, and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know at accommodation‑ or +1 888 404 2494 (US). Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans’ status or any other characteristic protected by law. Oracle will consider qualified applicants with arrest and conviction records pursuant to applicable law. #J-18808-Ljbffr



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