ServiceNow Business Intelligence Lead

2 semanas atrás

Manaus, Brasil beBeeData Tempo inteiro

ServiceNow Administrator Job Description The successful candidate will lead the reporting, analytics, and KPI strategy for the ServiceNow platform, driving data visibility, operational performance insights, and measurable ROI. Key Responsibilities: Own ServiceNow reporting and analytics governance across all modules. Define and standardize KPIs, reporting cadence, and data quality frameworks. Design and build dashboards and reports in Performance Analytics, Reporting, and Visualization tools. Deliver executive and operational dashboards providing real-time service and performance insights. Collaborate with business and platform owners to align reporting with goals and ITIL frameworks. Ensure data accuracy, governance, and consistency across ServiceNow, Power BI, and Salesforce. Measure and communicate platform adoption, automation gains, and productivity improvements. Stay current on ServiceNow releases, AI/Now Assist features, and emerging analytics capabilities. Requirements: 3+ years of ServiceNow experience (Performance Analytics, Reporting, or Data Visualization). Proven ability to design dashboards across ITSM, CSM, and SPM modules. Strong knowledge of ServiceNow data models, tables, and CMDB relationships. Excellent collaboration, analytical, and presentation skills. Preferred Qualifications: Experience in an MSP or multi-client environment. Familiarity with ITIL KPI frameworks (MTTR, SLA, backlog, etc.). Experience with VividCharts, Power BI, or Tableau. Exposure to Automation Engine, Flow Designer, or Now Assist analytics. Certifications (Preferred): ServiceNow CSA, Performance Analytics & Reporting Micro-Certs, ITIL 4 Foundation. This is a key role in the organization's technology solution provider partner company, responsible for delivering innovative solutions and empowering organizations in the central U.S.

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