Senior Production Operations Director

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Senior Production Operations Director – Overview

As the Senior Production Operations Director, you will oversee the day-to-day operations for a portfolio of clients ranging from Fortune 500 brands to startups, ensuring the efficient delivery of high-quality content at scale. You will manage production workflows, resource allocation, and project timelines to drive seamless execution across digital, transcreation, and 360° campaigns, while also identifying and implementing AI-driven efficiencies to optimize processes.

In this role, you will be responsible for building, improving, and enforcing Ways of Working that enhance operational efficiency, streamline production processes, and ensure scalability. A key part of your mandate will be to evaluate AI opportunities, develop training programs, and integrate automation into workflows to drive both speed and cost efficiency. As a strategic and executional leader, you will collaborate closely with account management, creative, design, editorial, animation, and copywriting teams to implement AI-enhanced solutions while maintaining alignment with client expectations and business objectives.

This Senior Director-level role requires a balance of strategic vision, hands-on execution, and innovation, ensuring scalability as new clients are onboarded and continuous process improvement to support business growth through AI-driven transformation.

Key Responsibilities

• Operational Leadership: Oversee the full project lifecycle, from intake and planning to execution, ensuring alignment with business objectives and client needs.
• Production Workflow Management: Develop and refine Ways of Working to drive efficiency, transparency, and scalability across teams and projects.
• Resource & Capacity Planning: Forecast production volumes to optimize staffing levels and ensure projects are delivered on time and within budget while maintaining high-quality outputs.
• Team & Stakeholder Collaboration: Partner with cross-functional teams—including Account Management, Creative, and Capability teams—to deliver results in a cost-efficient and strategic manner.
• Process Documentation & Optimization: Maintain detailed documentation of workflows and lead continuous improvements based on lessons learned and industry best practices.
• Financial & Budget Oversight: Manage budgets and financial forecasts in collaboration with key stakeholders, ensuring resource allocation aligns with production demands.
• AI Integration & Innovation: Identify opportunities for AI-driven efficiencies, develop a training and implementation roadmap, and lead the rollout across production teams.
• Leadership & Mentorship: Provide guidance to a core team of three direct reports, while influencing and supporting a dynamic team that scales between 10 and 30 members.
• Risk & Issue Management: Proactively identify challenges, mitigate risks, and implement solutions to keep production workflows efficient and client satisfaction high.

About You

• Proven leadership experience at the intersection of Production and Operations within a high-volume studio, agency, or creative production environment.
• Deep understanding of end-to-end production workflows, resource management, and financial oversight, with the ability to balance operational efficiency with creative excellence.
• Experience overseeing large-scale, multi-format content production, including digital, print, transcreation, and campaign adaptation.
• Strong organizational, communication, and leadership skills, with the ability to manage multiple projects simultaneously while maintaining quality and client satisfaction.
• Strategic thinker with a solutions-oriented mindset, skilled at navigating complexity and driving continuous improvement.
• Experience in resource forecasting, budget planning, and cost management to ensure financial and operational health.
• Familiarity with AI applications in production workflows and the ability to identify, implement, and scale AI efficiencies across teams.
• A collaborative leader who thrives in cross-functional environments, working with account, creative, and operations teams to deliver outstanding results.

Success In This Role Is Measured By

• Production speed: Delivering high-quality content efficiently and on schedule.
• Operational efficiency: Optimizing processes, resource utilization, and cost-effectiveness.
• Client satisfaction: Ensuring the right talent and resources are in place, maintaining budgets, and delivering on time to meet client expectations seamlessly.
• Scalability & AI adoption: Expanding AI-driven efficiencies and improving workflows across teams.

About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry\'s best and most diverse digital talent—to help the world\'s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave: Global Marketing Services. It has remained a constant presence on Adweek\'s Fastest Growing lists, ranks among Cannes Lions\' Top 10 Creative Companies and is the only partner to have been placed in AdExchanger\'s Programmatic Power Players list every year. In addition to being named Adweek\'s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year, won a record number of FWAs and has earned a spot on Newsweek\'s Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.

Operations Risk Management Senior Specialist/Specialist – IDB (Excerpt)

Note: The remainder of the original posting discusses IDB roles and is retained for completeness but is not part of the Monks role description.

The IDB postings describe roles focused on operations risk management, procurement risk, and financial management within the IDB group, including responsibilities such as quality assurance, portfolio analyses, risk reporting, and knowledge product development. See original for full details.

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