Senior Customer Success Manager
3 semanas atrás
As a Senior Customer Success Manager (CSM) with Signifyd, you'll be responsible for the success, net retention and expansion within the accounts in your portfolio. You will combine technology expertise, business acumen and passion for customer success to drive our customers' and company's expected outcomes. We are looking for team members who are excited to learn our platform and become fluent in the functional areas (fraud, e-commerce and payments) where we deliver value. As a trusted advisor with deep product and industry knowledge, you'll be able understand customers' business objectives and help them optimize performance. You'll collaborate internally with management & broader cross-functional groups to provide an outstanding customer experience and drive continuous improvement for Signifyd.
**Responsibilities**:
- Oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
- Leverage knowledge of the Signifyd platform to advise on best practices around product usage with end-users
- Identify, establish, and strengthen relationships with current and potential stakeholders within your accounts
- Successfully close renewals and seek out additional expansion opportunities within your book of business
- Ensure swift resolution of
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