Robotics Customer Success Manager

We are South and our client is looking for a Robotics Customer Success Manager.

Eligibility: This position is open to candidates residing in Latin America.

Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.

Note to Applicants (optional): A Loom video in the application form is optional, and candidates who provide a video presentation will be given priority.

We are seeking a highly empathetic, organized, and technically proficient Robotics Partner Manager to be the primary point of contact and trusted advisor for our client's rapidly growing portfolio of robotics partners. In this role, you will own the end-to-end customer journey, from onboarding and project coordination to ensuring long-term satisfaction and growth. You will bridge our customers with internal engineering, product, and leadership teams to ensure a seamless, high-quality customer experience for partners leveraging our groundbreaking physical AI.

• Primary Customer Point of Contact: Serve as the dedicated, single point of contact for an assigned portfolio of customers, building strong, long-lasting relationships at all levels (technical teams to executive leadership).
• Onboarding & Project Coordination: Lead customer onboarding processes, define key milestones, and ensure a smooth transition from sales to implementation.
• Project Management & Tracking: Track project progress, align internal accomplishments with customer expectations, identify roadblocks, and coordinate solutions.
• Meeting Coordination & Facilitation: Plan, schedule, and lead recurring customer meetings, including project updates and business reviews, coordinating relevant internal stakeholders as needed.
• Customer Communication & Engagement: Maintain proactive communication, provide timely updates, address inquiries, and manage expectations. Engage with all customer stakeholders to strengthen relationships and alignment.
• Issue Resolution & Advocacy: Act as the customer's internal advocate, triage issues, coordinate with engineering/product/support for resolution, and communicate status clearly.
• Relationship Management & Feedback: Gauge customer sentiment, synthesize and relay feedback, feature requests, and market insights to product and engineering teams for improvement and roadmap input.
• Identify Growth Opportunities: Proactively identify expansion opportunities and collaborate with sales to explore new use cases and maximize value.

• Experience (5+ years): Proven customer-facing experience such as Client Manager, Customer Success Manager, Account Manager, or Project Manager in robotics, industrial automation, deep tech, or complex B2B software.
• Customer Empathy & Relationship Building: Passion for understanding customer needs and building long-term trusted relationships; ability to handle challenging situations with a problem-solving mindset.
• Technical Acumen: Sufficient understanding of robotics, AI, or automation to discuss use cases with customers and engineers; technically credible without being a hands-on engineer.
• Exceptional Communication: Strong written and verbal communication skills for diverse technical and business stakeholders.
• Organization & Project Management: Excellent organizational skills with the ability to manage multiple projects, track deliverables, and coordinate resources.
• Problem-Solving & Proactiveness: Proactive issue identification and resourceful coordination of internal efforts to resolve problems.
• Collaboration: Able to work with sales, solutions engineering, core engineering, product, and leadership to ensure customer success.
• Tools Proficiency: Experience with CRM (e.g., HubSpot) and project management tools.
• Adaptability: Comfortable in a dynamic startup environment where priorities can shift.
• Bonus: Background in robotics or a related technical field (e.g., engineering degree).

Time zone and working hours: 9 am to 5 pm PST (flexible to start +/- 1 or 2 hours).

Compensation: 3,500 - 4,000 USD per month.

If this opportunity sounds good to you, please send us your resume

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Business Development and Information Technology
• Industries: Software Development and Technology, Information and Internet