Customer Success Manager

3 semanas atrás

Brasil adaQuest Tempo inteiro

Customer Success Manager – Cybersecurity Professional Services (Microsoft Ecosystem)

About adaQuest

adaQuest is a Microsoft Solution Partner Specialist in Security & Modern Work, and one of only 300 Microsoft FastTrack Partners worldwide. We help organizations accelerate their digital transformation by deploying and optimizing Microsoft security and productivity solutions, such as Microsoft 365 Defender, Microsoft Entra, Purview, Intune, Autopilot, SharePoint Online, OneDrive for Business, Microsoft Teams, and more.

Our mission is to help customers adopt, optimize, and secure modern IT infrastructures, reducing legal, reputational, and business risks related to cybersecurity and data protection.

Our core values : Professional Attitude, Team-Oriented, Innovation & Creativity, Positive and Collegial Culture.

Location

Remote – based anywhere in the Americas (North, Central, or South).

Languages: Brazilian Portuguese (native or advanced) and English (fluent) are required. Spanish is a plus.

Role Objective

The role will drive customer success in cybersecurity , strengthening the relationship between adaQuest, Microsoft, and our clients across the region. Key objectives include:

  • Ensuring successful adoption and optimization of Microsoft Security technologies .
  • Maximizing customer value through professional services and joint strategies with Microsoft.
  • Building strong, long-term relationships that lead to growth opportunities.

Responsibilities

Customer & Lead Management

  • Engage with leads and prospects interested in adaQuest's cybersecurity services.
  • Conduct assessments and propose tailored solutions based on the Microsoft Security portfolio.
  • Re-engage and expand relationships with existing customers, identifying upsell and cross-sell opportunities.
  • Ensure customer satisfaction and retention through proactive Customer Success practices.

Collaboration with Microsoft

  • Partner closely with Microsoft teams in the U.S., Latin America, and Brazil.
  • Execute joint initiatives and align with Microsoft's global Security strategy.
  • Represent adaQuest as a trusted cybersecurity partner within the Microsoft ecosystem.

Cybersecurity Focus

  • Drive adoption of Microsoft Defender Suite, Microsoft Entra, Purview, Sentinel, Intune, Autopilot, and related technologies.
  • Guide customers in strengthening their security and compliance posture.
  • Translate customer needs into actionable, security-focused outcomes.

Requirements

  • Proven experience building and managing strategic customer and partner relationships in the Microsoft Partner Program ecosystem and/or being and MSP.
  • Customer Success Management or Cybersecurity Consulting, ideally in professional services.
  • Strong expertise with Microsoft Security & Compliance solutions (e.g., Microsoft 365 Defender, Entra, Purview, Intune, Sentinel, etc.).
  •  Excellent communication, consultative, and relationship management skills in Portuguese and English (Spanish a plus).
  • Ability to thrive in a remote, multicultural, and fast-paced environment.

What We Offer

  • Work with a global Microsoft Partner specializing in Security and Modern Workplace.
  • International projects with high-impact customers.
  • A collaborative, innovative, and growth-oriented culture.
  • Continuous professional development within the Microsoft Security ecosystem.

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