Customer Success Strategist

3 semanas atrás

Brasil beBeeImplementation Tempo inteiro

We are seeking a dynamic Customer Onboarding & Implementation Specialist to drive successful customer onboarding and provide ongoing technical support.

Key Responsibilities:
  • Lead Customer Implementations: Conduct comprehensive onboarding sessions via Zoom to guide new customers through platform setup and configuration.
  • Workspace & Application Configuration: Assist clients with set up & configuration of customer workspaces including locations management, user roles & permissions, organizational structure, checklist templates / digitizations, and operations workflows / assignments.
  • Training Delivery: Train customers on both web and mobile applications, covering all core features and best practices.
  • Go-Live Support: Ensure smooth rollout to store locations with hands-on assistance during initial deployment.
  • Ongoing Support: Provide expert assistance via email and Zoom for customer questions, feature requests, and optimization needs.
  • Relationship Management: Maintain strong relationships with key stakeholders throughout the customer journey.
  • Follow-up & Check-ins: Schedule and conduct regular progress reviews to ensure successful adoption and identify expansion opportunities.
  • Best Practices Guidance: Share industry best practices and platform optimization strategies to maximize customer ROI.
  • Issue Resolution: Diagnose and resolve technical issues including document uploads, user access problems, notification settings, and feature configuration.
  • Bug Documentation: Document technical issues and work closely with the Engineering team to prioritize and resolve platform improvements.
  • Knowledge Management: Maintain customer support help center and update implementation guides, video tutorials, and support documentation.

Requirements :

  • Excellent communication skills.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and collaboratively as part of a team.

Benefits :

  • Competitive salary.
  • Opportunities for professional growth and development.

Other Information :

  • Must be able to travel occasionally.

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