Tam Senior Staff

**Who are we?**
Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
**Job Summary**
The Senior Technical Account Manager is a highly experienced, strategic advisor who supports Equinix's most critical and complex customers across both digital and physical infrastructure. This role blends deep technical acumen with customer success expertise to accelerate adoption, reduce time to value, and drive long-term partnership. The Sr. TAM leads onboarding, solution design, proactive engagement, and cross-functional coordination. The Sr. TAM serves as the customer's trusted technical advocate across services such as Equinix Fabric, Network Edge, Internet Exchange, and Interconnection. This role may lead initiatives, coach others, and influence Equinix product and operational decisions through customer feedback and insights.
**Responsibilities**
Adoption and Implementation
- Guides customers through successful deployment and integration of Equinix digital services and interconnection environments, ensuring alignment with technical and business objectives
- Supports implementation of physical connectivity (e.g., cross connects) and interconnection deployments in tandem with digital platform adoption
- Partners with customer architects and delivery teams to guide solution implementation and resolve complex integration or configuration issues
- Tailors deployment guidance to customer architecture, use case, and growth trajectory
Advocacy and Support
- Serves as the strategic technical point of contact, providing proactive guidance across the customer lifecycle, from deployment through optimization
- Anticipates and mitigates risk by identifying potential architecture or support gaps, advocating for customer needs across Equinix teams
- Drives adoption of new features and capabilities through education and roadmap alignment conversations
- Hosts training sessions on advanced technical product topics including design updates and emerging capabilities
Solution Review and Consultancy
- Consults on architecture design, platform expansion, and product usage to ensure solutions align with customer requirements and best practices
- Develops and presents technical health assessments, success plans, and implementation roadmaps tailored to strategic customer outcomes
Engagement and Learning
- Facilitates enablement sessions, workshops, and design reviews to support ongoing technical skill development for customer teams
- Shares industry trends, product updates, and configuration recommendations to enable long-term platform success
Best Practice Development
- Authors and curates reusable content, templates, and documentation to improve service consistency and scalability
- Channels customer insights into product, support, and operations teams to inform roadmap and drive continuous improvement
- Actively contributes to the evolution of TAM methodology, tooling, and engagement standards
Collaboration and Communication
- Leads coordination across Sales, Support, Product, and Operations to resolve customer issues, drive adoption, and deliver business value
- Ensures internal stakeholders have clear visibility into customer priorities, status, and potential risks
- Supports business development and retention by identifying opportunities to expand value realization
Subject Matter Expertise
- Applies deep knowledge of Equinix's digital and physical services including interconnection, Equinix Fabric, and Network Edge solutions to design and support complex hybrid architectures
- Supports architectural decisions involving physical infrastructure integration with digital services to enable scalable, resilient solutions
Relationship Management
- Builds strong relationships with customer technical stakeholders and architects, supporting both virtual and physical environments
- Advises on lifecycle planning, capacity growth, and design optimization across interconnection and data center footprint strategy
Team Leadership
- Mentors other TAMs by sharing advanced technical knowledge, coaching through escalations, and modeling customer-centric behavior
- May lead special projects or process improvements across the TAM team, contributing to a cult

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