Ixp Intern

**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**About the SAP Internship Experience Program**:
The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
**Three reasons to intern at SAP**:
- ** Culture of collaboration**:meet with mentors, make new friends across the globe and create a thriving personal network.
- ** Gain visibility**: with Internship Experience Project in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
**What you'll do**:
**Position Title**:SAP iXp Intern - Product Support S4/HANA Sales
**Location**: SAP Labs Latin America - **São Leopoldo, Brazil (hybrid)**
**Expected start date**:June, 2025
- Please add your resume in English
- Support the team with monitoring of incoming incidents, queue management and other activities.
- Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services.
- Analyze and resolve reported incidents by means of knowledge databases and/or verifying customizing entries or hardware parameters.
- Root Cause Analysis of reported incidents.
- Incident deflection (productizing knowledge, moderating forums, knowledge sharing, etc.).
- Participation in global projects around support processes, infrastructure requirements and quality assurance.
- Report errors to Development.
- Provide consulting for customers on procedural issues and queries.
**What you bring**:
We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
- University students enrolled in Information Technology, Computer Science, Engineering or related areas.
- Knowledge in Object Oriented Programming (Java, C++, ABAP/4, Python, Javascript, etc.) is desirable.
- Knowledge in SAP ERP Business Processes would be a benefit.
- Good customer focus and communication skills (oral/written).
- Problem solving/analytical skills.
- Fluent in English.
- No previous experience required
**Meet your team**:
Intern position to work with S/4 HANA Sales at SAP Technical Support. We are looking for a Support intern who is driven by a desire to provide outstanding customer service. The primary responsibility is to assist the team in daily tasks and organizations. The intern will also be involved in supporting our customers related to the implementation, deployment, functionality, and usage of SAP Products. The intern will need the ability to work on complex environments that include a variety of operating systems, platforms, and databases. This is a great opportunity to learn and develop amazing skills, put in practice your knowledge and live an amazing experience.
**Bring out your best**
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 424666 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.

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