Customer Service Representative

2 semanas atrás


São Paulo, Brasil Pentasia Tempo inteiro

Improve the user experience of a sports betting and casino platform as a key member of our support team. This role requires strong communication skills, empathy, and problem-solving abilities to efficiently resolve customer inquiries.Main Responsibilities:- Respond promptly and professionally to customer inquiries via live chat or other channels.- Resolve issues and complaints, offering suitable solutions and ensuring customer satisfaction.- Communicate effectively in both English and Portuguese to assist a diverse customer base.- Maintain accurate records and collaborate with internal teams when necessary.- Stay up-to-date with company products, promotions, and policies to provide accurate information.- Contribute to process improvements and enhance the customer experience.Key Qualifications:- Excellent written and verbal communication skills in both English and Portuguese.- Prior experience in a customer service role is essential.- Availability to work a standard Monday-to-Friday schedule.- Ability to remain calm and efficient in a fast-paced environment.Benefits:- Opportunity to work in a dynamic and growing industry.- Collaborative team environment with a focus on continuous improvement.- Professional development opportunities for growth and advancement.As a Customer Support Representative, you will work closely with:- Team Leads and Senior Support staff.- Payments providers and internal payments coordination teams.- Other operational departments such as KYC, Marketing, Affiliates, Tech Support, and VIP.Our ideal candidate has:- A solution-focused mindset with excellent communication skills.- The ability to multitask and handle multiple inquiries simultaneously.- Strong initiative and a proactive approach to improving the customer experience.



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