Technical Support Specialist

4 semanas atrás


Curitiba, Brasil beBeeCustomerSupport Tempo inteiro

About this role

As a seasoned technical support expert, you will be responsible for providing top-notch assistance to customers and internal teams. You will troubleshoot complex technical issues, drive resolutions, and partner with cross-functional teams to improve product functionality.

This is an excellent opportunity to utilize your expertise in software development and support to make a significant impact on customer experiences.

  • Identify and resolve complex technical issues through troubleshooting and collaboration with internal teams.
  • Develop strong relationships with customers, partners, and internal teams to ensure seamless communication and issue resolution.
  • Contribute to the improvement of product functionality by working closely with Product, Engineering, and QA teams.

Requirements

  • 4+ years of experience in technical product support (B2B/SaaS preferred).
  • Hands-on experience supporting software in production environments (Mobile & Web).
  • Strong skills in scripting, SQL, APIs, HTML, HTTP, and debugging tools.
  • Excellent problem-solving, analytical, and communication skills.

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