
Technical Support Specialist
4 semanas atrás
About this role
As a seasoned technical support expert, you will be responsible for providing top-notch assistance to customers and internal teams. You will troubleshoot complex technical issues, drive resolutions, and partner with cross-functional teams to improve product functionality.
This is an excellent opportunity to utilize your expertise in software development and support to make a significant impact on customer experiences.
- Identify and resolve complex technical issues through troubleshooting and collaboration with internal teams.
- Develop strong relationships with customers, partners, and internal teams to ensure seamless communication and issue resolution.
- Contribute to the improvement of product functionality by working closely with Product, Engineering, and QA teams.
Requirements
- 4+ years of experience in technical product support (B2B/SaaS preferred).
- Hands-on experience supporting software in production environments (Mobile & Web).
- Strong skills in scripting, SQL, APIs, HTML, HTTP, and debugging tools.
- Excellent problem-solving, analytical, and communication skills.
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