
Remote Customer Service Representative
1 dia atrás
Remote Customer Service Representative role at GetInsured . GetInsured is hiring Remote Customer Service Representatives to join our teams. We are committed to building a motivating and positive work environment, despite working remotely. Our vision is to make finding and enrolling in health insurance simple, which is especially important now. As a Remote Customer Service Representative, you will deliver an amazing customer experience and help users find and enroll in health insurance.
About GetInsuredGetInsured currently has the largest state-based marketplace footprint and provides consumer-friendly interfaces and decision support tools that empower millions to make better health plan decisions. GetInsured builds and operates cloud-based enrollment tools for state-based exchanges, brokers, insurers, and consumers, including eligibility determination, plan selection, and enrollment technology. We also offer agent marketing and call center tools and services.
Essential Responsibilities- Inbound/Outbound Calls
- Deliver the highest level of customer service experience consistently
- Manage customer accounts and provide technical support
- Application Data Entry
- Online chat inquiries as assigned
- Interpret and follow defined procedures and policies
- Creative problem-solving skills
- Flexibility and adaptability to changing projects and updates
- Time and task management (multitasking and task prioritization)
- Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
- Adhere to regulated guidelines for communications via all channels
- Moderate to Advanced computer skills
- High level of comfort learning new technology
- High level of professionalism
- Excellent verbal and written communication skills
- Comfortable working from home
- Self-motivated and success-driven
- Paid Training
- Full-Time, Seasonal role
- Performance and attendance-based incentives, in addition to the base pay
- The convenience of working from home
- Collaborative and supportive team environment
- 401K Match
- Individual Coverage HRA (ICHRA)
- PTO
- Previous experience in customer support or technical support role
- Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
- Previous experience in a Call Center
- Familiarity with CRM systems and practices
- Spanish Bilingual, a plus
- Entry level
- Full-time
- Other
- Technology, Information and Internet
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