Remote Customer Service Representative

3 semanas atrás

Belém, Pará, Brasil GetInsured Tempo inteiro
Overview

Remote Customer Service Representative role at GetInsured . GetInsured is hiring Remote Customer Service Representatives to join our teams. We are committed to building a motivating and positive work environment, despite working remotely. Our vision is to make finding and enrolling in health insurance simple, which is especially important now. As a Remote Customer Service Representative, you will deliver an amazing customer experience and help users find and enroll in health insurance.

About GetInsured

GetInsured currently has the largest state-based marketplace footprint and provides consumer-friendly interfaces and decision support tools that empower millions to make better health plan decisions. GetInsured builds and operates cloud-based enrollment tools for state-based exchanges, brokers, insurers, and consumers, including eligibility determination, plan selection, and enrollment technology. We also offer agent marketing and call center tools and services.

Essential Responsibilities
  • Inbound/Outbound Calls
  • Deliver the highest level of customer service experience consistently
  • Manage customer accounts and provide technical support
  • Application Data Entry
  • Online chat inquiries as assigned
  • Interpret and follow defined procedures and policies
  • Creative problem-solving skills
  • Flexibility and adaptability to changing projects and updates
  • Time and task management (multitasking and task prioritization)
  • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
  • Adhere to regulated guidelines for communications via all channels
Qualifications
  • Moderate to Advanced computer skills
  • High level of comfort learning new technology
  • High level of professionalism
  • Excellent verbal and written communication skills
  • Comfortable working from home
  • Self-motivated and success-driven
What We Offer
  • Paid Training
  • Full-Time, Seasonal role
  • Performance and attendance-based incentives, in addition to the base pay
  • The convenience of working from home
  • Collaborative and supportive team environment
  • 401K Match
  • Individual Coverage HRA (ICHRA)
  • PTO
Preferred Experience (not Required)
  • Previous experience in customer support or technical support role
  • Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
  • Previous experience in a Call Center
  • Familiarity with CRM systems and practices
  • Spanish Bilingual, a plus
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Technology, Information and Internet
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