Senior Technical Service Manager

**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**Meet your team**
SAP Enterprise Cloud Services is part of the SAP Product Engineering board area in SAP. Enterprise Cloud Services is a business unit focusing on delivery of managed private cloud services. To provide our customers with the right level of service, we have Technical and customer facing roles within the unit along with technical delivery.
**What you'll do**:
We are looking for an accomplished Technology Services Senior Consultant who is well versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team. You will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.
**What you'll bring**:
**As Technical Service Manager you will be responsible for the following tasks**:
- Be responsible for the technical and architectural discussions with the customer, solution roadmap development.
- Analyze and implement SAP support methodology.
- Offer comprehensive knowledge on SAP S/HANA architecture, conversion, migration path, methodology and tools.
- Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine).
- Ability to Own, Lead and coordinate operational tasks, escalations, process improvements.
- Supports the operation of technical system landscapes
- Deliver high quality and ensure stable operations
- Identify top issues, define action plan and drive the resolution process
**What we expect from you**:
- SAP Technical Administration (Preferably in the domain of SAP Basis skill) and should have knowledge & experience on Administration and Operations of SAP solutions
- Ability to work effectively as a virtual member of a dynamic, dispersed team (remote)
- Strong background in SAP Solutions, SAP technology and products and cloud technology
- Ability to coordinates delivery and projects as a team lead in a heterogeneously environment
- Experience in Technical Architecture/Implementation/Change Management
- Excellent communication both Verbal and Written in English.
SAPECSCAREERS
**Bring out your best**
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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