Technical Service Manager
Há 3 dias
We are looking for an accomplished SAP Technical Service Consultant who is well versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). You will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.
OverviewTechnical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. You will act as a trusted technical advisor to our customers and partners, analyzing customer business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services, resolve technical complexities and accompany them throughout their entire cloud transformation journey.
Responsibilities- Primary contact for customers for discussions about technology and innovations and serve as an escalation point person for technical issues
- Understand the customer business, goals, and challenges to suggest solutions and services
- Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer
- Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools
- Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)
- Experience and knowledge in SAP NetWeaver Administration, migration and upgrades
- Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes
- Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, SuccessFactors etc. (good to have)
- Design optimal SAP configuration to maximize system performance and availability
- Bachelor's degree or higher in Computer Science, Engineering, Information Management
- Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)
- Hyperscalers certification (AWS, Azure, GCP) is a plus
- Analytical, solution-oriented and experience in working with cross-cultural teams
- Strong experience under SAP Technical Administration Background (preferably SAP Basis) with knowledge and experience in Administration and Operations of SAP solutions
- Strong experience in customer-facing roles with excellent de-escalation skills
- Hands-on experience with Unix/Linux flavors
- Hands-on experience with SAP HANA and Sybase databases
- English (advanced/fluent written & spoken)
- Spanish is a plus
#SAPECSCareers
SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. SAP is committed to Equal Employment Opportunity and to providing reasonable accommodations to applicants with disabilities. If you are in need of accommodation or special assistance to navigate our website or complete your application, please email Successful candidates might be required to undergo a background verification with an external vendor.
Referrals increase your chances of interviewing at SAP by 2x
#J-18808-Ljbffr-
Technical Service Manager
Há 7 dias
São Paulo, São Paulo, Brasil SAP Tempo inteiroTechnical Service Manager - Enterprise Cloud ServicesRequisition ID: 432325Work Area: Information TechnologyExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full TimeCareer Level: T3Hiring Manager: Margarita SalazarRecruiter Name: Thais NadimAdditional Locations:EXPECTATIONS AND TASKSWe are looking for an accomplished SAP Technical...
-
Technical Service Manager
Há 7 dias
São Paulo, São Paulo, Brasil SAP Tempo inteiroTechnical Service Manager - Enterprise Cloud ServicesRequisition ID: 432325Work Area: Information TechnologyExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full TimeCareer Level: T3Hiring Manager: Margarita SalazarRecruiter Name: Thais NadimAdditional Locations:EXPECTATIONS AND TASKSWe are looking for an accomplished SAP Technical...
-
Technical Service Manager
1 semana atrás
São Paulo, São Paulo, Brasil SAP SE Tempo inteiroTechnical Service Manager - Enterprise Cloud Services Requisition ID: Work Area: Information TechnologyExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full TimeCareer Level: T3Hiring Manager: Margarita SalazarRecruiter Name: Thais NadimAdditional Locations: EXPECTATIONS AND TASKS We are looking for an accomplished SAP Technical...
-
Technical Service Manager
1 semana atrás
São Paulo, São Paulo, Brasil SAP SE Tempo inteiroTechnical Service Manager - Enterprise Cloud ServicesRequisition ID: 432325Work Area: Information TechnologyExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full TimeCareer Level: T3Hiring Manager: Margarita SalazarRecruiter Name: Thais NadimAdditional Locations:EXPECTATIONS AND TASKSWe are looking for an accomplished SAP Technical...
-
Technical Service Manager
Há 4 dias
São Paulo, São Paulo, Brasil SAP SE Tempo inteiroTechnical Service Manager - Enterprise Cloud ServicesRequisition ID: 432325Work Area: Information TechnologyExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full TimeCareer Level: T3Hiring Manager: Margarita SalazarRecruiter Name: Thais NadimAdditional Locations:EXPECTATIONS AND TASKSWe are looking for an accomplished SAP Technical...
-
Technical Service Operations Manager
4 semanas atrás
São Paulo, São Paulo, Brasil Aura Capital Humano Tempo inteiroJob Description – Technical Services Operations ManagerThis role is part of a multinational medical devices organization located in São Paulo.Responsibilities:Lead and manage the technical services operations team; Manage spare parts and service tools inventory, ensuring compliance with local regulations and efficiency in logistics operations; Oversee...
-
Technical Service Manager
Há 6 dias
São Paulo, São Paulo, Brasil SAP Tempo inteiroTechnical Service Manager - Enterprise Cloud ServicesWe are looking for an accomplished SAP Technical Service Consultant who is well versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). You will contribute to SAP's global strategy by supporting our customers with their SAP...
-
Technical Service Manager
3 semanas atrás
São Paulo, São Paulo, Brasil SAP Tempo inteiro**We help the world run better****ABOUT THE TEAM**SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end operations and lowering...
-
Technical Service Manager
2 semanas atrás
São Paulo, São Paulo, Brasil SAP Tempo inteiroRequisition ID: 432325Work Area: Information TechnologyExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full TimeCareer Level: T3Hiring Manager: Margarita Salazar Recruiter Name: Thais NadimAdditional Locations: EXPECTATIONS AND TASKSWe are looking for an accomplished SAP Technical Service Consultant who is well versed in...
-
Technical Service Manager
Há 7 dias
São Paulo, São Paulo, Brasil SAP Tempo inteiro US$104.000 - US$130.878 por anoRequisition ID: 432325Work Area: Information TechnologyExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full TimeCareer Level: T3Hiring Manager: Margarita SalazarRecruiter Name: Thais NadimAdditional Locations:EXPECTATIONS AND TASKSWe are looking for an accomplished SAP Technical Service Consultant who is well versed in delivering...
