Technical Service Manager
4 semanas atrás
We are looking for an accomplished SAP Technical Service Consultant who is well versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). You will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.
OverviewTechnical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. You will act as a trusted technical advisor to our customers and partners, analyzing customer business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services, resolve technical complexities and accompany them throughout their entire cloud transformation journey.
Responsibilities- Primary contact for customers for discussions about technology and innovations and serve as an escalation point person for technical issues
- Understand the customer business, goals, and challenges to suggest solutions and services
- Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer
- Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools
- Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)
- Experience and knowledge in SAP NetWeaver Administration, migration and upgrades
- Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes
- Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, SuccessFactors etc. (good to have)
- Design optimal SAP configuration to maximize system performance and availability
- Bachelor's degree or higher in Computer Science, Engineering, Information Management
- Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)
- Hyperscalers certification (AWS, Azure, GCP) is a plus
- Analytical, solution-oriented and experience in working with cross-cultural teams
- Strong experience under SAP Technical Administration Background (preferably SAP Basis) with knowledge and experience in Administration and Operations of SAP solutions
- Strong experience in customer-facing roles with excellent de-escalation skills
- Hands-on experience with Unix/Linux flavors
- Hands-on experience with SAP HANA and Sybase databases
- English (advanced/fluent written & spoken)
- Spanish is a plus
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SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. SAP is committed to Equal Employment Opportunity and to providing reasonable accommodations to applicants with disabilities. If you are in need of accommodation or special assistance to navigate our website or complete your application, please email Successful candidates might be required to undergo a background verification with an external vendor.
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