User Success Manager
Há 20 horas
User Success Manager at 99 Join to apply for the User Success Manager role at 99 . About The Company If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay). Since 2018, we have been part of DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more. About The Team / Role The User Success team ensures that users have the best possible experience, building loyalty and trust in the platform. This role is focused on gathering insights directly from users, designing loyalty programs, and continuously improving the user journey. In this role, you'll be... Leading initiatives to improve user experience across the journey. Designing and executing user surveys, feedback loops, and insights analysis. Developing and managing loyalty programs to drive user stickiness. Partnering with Product and Ops to address pain points in the user journey. Translating insights into actionable improvements and measurable impact. Ensuring that the voice of the user is represented in strategic decisions. We're eager to be in touch because you have... 4+ years of experience in customer experience, user success, or loyalty programs. Strong track record in consumer products, retail, or digital platforms. Excellent skills in survey design, feedback analysis, and journey mapping. Strategic mindset with focus on loyalty and retention. Portuguese and English proficiency (mandatory); Mandarin is a strong plus. You'll love working at DiDi because... We create user value. We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient. We are data-driven. We are strong believers in making informed decisions, that's why we are data-driven. We are win-win collaboration. Success is a team sport. When we work to help our partners and colleagues win, we win, too. We believe in integrity. We practice inclusion, plurality, and respect. Growth. We always strive to do better. Diversity and Inclusion. Diversity is one of our biggest strengths. Diversity & Inclusion Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are. We practice inclusion. We count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Software Development Referrals increase your chances of interviewing at 99 by 2x #J-18808-Ljbffr
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User Success Manager
Há 21 horas
São Paulo, Brasil DiDi Chuxing Tempo inteiroAbout the Team / Role The User Success team ensures that users have the best possible experience, building loyalty and trust in the platform. This role is focused on gathering insights directly from users, designing loyalty programs, and continuously improving the user journey. In this role, you'll be… Leading initiatives to improve user experience across...
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User Success Manager
Há 21 horas
São Paulo, Brasil DiDi Global Tempo inteiroCompany Overview If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for...
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User Success Manager
Há 6 dias
São Paulo, São Paulo, Brasil DiDi Global Tempo inteiro R$90.000 - R$120.000 por anoCompany OverviewIf you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for...
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User Success Manager
Há 2 dias
São Paulo, São Paulo, Brasil DiDi Global Tempo inteiro R$104.000 - R$156.000 por anoCompany Overview:If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for...
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Graduate Customer Success Manager
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São Paulo, Brasil Canonical Tempo inteiroJoin to apply for the Graduate Customer Success Manager role at Canonical Continue with Google Continue with Google Join to apply for the Graduate Customer Success Manager role at Canonical The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn,...
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Customer Success Leader Júnior
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São Paulo, Brasil Desk Manager Tempo inteiroGet AI-powered advice on this job and more exclusive features. A Desk Manager é uma plataforma completa de ESM e ITILSM que simplifica desde a operação até a gestão estratégica de serviços. Com mais de 10 anos de mercado e 500 clientes ativos em diferentes segmentos , nossa suíte com 14 aplicativos integrados se destaca por unir inovação,...
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Customer Success Manager
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User Operations Manager
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São Paulo, Brasil 99 Tempo inteiroOverview Join to apply for the User Operations Manager role at 99 About The Company DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as...
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Customer Success Manager
3 semanas atrás
São Paulo, Brasil Delfia Tempo inteiroNa Delfia, tecnologia só faz sentido quando gera impacto real. Buscamos um(a) Customer Success Manager (Outcomes Manager) para atuar como parceiro(a) consultivo(a) de negócios, conectando objetivos de clientes a resultados estratégicos e mensuráveis. Principais desafios: Garantir ROI, NRR e adoção contínua das soluções. Liderar QBRs e reuniões...
