User Success Manager

4 semanas atrás

São Paulo, Brasil 99 Tempo inteiro

User Success Manager at 99 Join to apply for the User Success Manager role at 99 . About The Company If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay). Since 2018, we have been part of DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more. About The Team / Role The User Success team ensures that users have the best possible experience, building loyalty and trust in the platform. This role is focused on gathering insights directly from users, designing loyalty programs, and continuously improving the user journey. In this role, you'll be... Leading initiatives to improve user experience across the journey. Designing and executing user surveys, feedback loops, and insights analysis. Developing and managing loyalty programs to drive user stickiness. Partnering with Product and Ops to address pain points in the user journey. Translating insights into actionable improvements and measurable impact. Ensuring that the voice of the user is represented in strategic decisions. We're eager to be in touch because you have... 4+ years of experience in customer experience, user success, or loyalty programs. Strong track record in consumer products, retail, or digital platforms. Excellent skills in survey design, feedback analysis, and journey mapping. Strategic mindset with focus on loyalty and retention. Portuguese and English proficiency (mandatory); Mandarin is a strong plus. You'll love working at DiDi because... We create user value. We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient. We are data-driven. We are strong believers in making informed decisions, that's why we are data-driven. We are win-win collaboration. Success is a team sport. When we work to help our partners and colleagues win, we win, too. We believe in integrity. We practice inclusion, plurality, and respect. Growth. We always strive to do better. Diversity and Inclusion. Diversity is one of our biggest strengths. Diversity & Inclusion Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are. We practice inclusion. We count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Software Development Referrals increase your chances of interviewing at 99 by 2x #J-18808-Ljbffr

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