User Success Manager
1 dia atrás
About the Team / Role The User Success team ensures that users have the best possible experience, building loyalty and trust in the platform. This role is focused on gathering insights directly from users, designing loyalty programs, and continuously improving the user journey. In this role, you'll be… Leading initiatives to improve user experience across the journey. Designing and executing user surveys, feedback loops, and insights analysis . Developing and managing loyalty programs to drive user stickiness. Partnering with Product and Ops to address pain points in the user journey . Translating insights into actionable improvements and measurable impact. Ensuring that the voice of the user is represented in strategic decisions. We're eager to be in touch because you have… 4+ years of experience in customer experience, user success, or loyalty programs . Strong track record in consumer products, retail, or digital platforms . Excellent skills in survey design, feedback analysis, and journey mapping . Strategic mindset with focus on loyalty and retention . Portuguese and English proficiency (mandatory); Mandarin is a strong plus. You'll love working at DiDi because… We create user valueWe strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.We are data-drivenWe are strong believers in making informed decisions, that’s why we are data-driven.Win-win CollaborationSuccess is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.We believe in integrityIntegrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.GrowthWe always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.Diversity and InclusionDiversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all. Diversity & Inclusion Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD). #J-18808-Ljbffr
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User Success Manager
1 dia atrás
São Paulo, Brasil 99 Tempo inteiroUser Success Manager at 99 Join to apply for the User Success Manager role at 99 . About The Company If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate...
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User Success Manager
1 dia atrás
São Paulo, Brasil DiDi Global Tempo inteiroCompany Overview If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for...
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User Success Manager
Há 7 dias
São Paulo, São Paulo, Brasil DiDi Global Tempo inteiro R$90.000 - R$120.000 por anoCompany OverviewIf you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for...
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User Success Manager
Há 3 dias
São Paulo, São Paulo, Brasil DiDi Global Tempo inteiro R$104.000 - R$156.000 por anoCompany Overview:If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for...
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