Brazil Customer Success Manager

2 semanas atrás

São Paulo, Brasil Khan Academy Tempo inteiro

Khan Academy is a fast-paced, nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K12th grade and early college core academic subjects, focusing on math and science. We have over 155 million registered learners in 190 countries and 51 languages and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.

OUR COMMUNITY

Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve.

KHAN ACADEMY BRAZIL

Khan Academy Brazil aims to deliver a world-class user experience to learners that is locally relevant with content, programs, and resources for teachers, schools, and districts. Our platform is a supplemental educational digital resource that offers interactive activities based on mastery-based learning for K-12 grades covering Math, Portuguese, and Science, all aligned to BNCC.

ABOUT THE ROLE

Khan Academy Brazil is seeking a Brazil Customer Success Manager who is excited to join a small team working on a big goal: helping school systems implement Khan Academy to support student learning. In this role, we’re looking for someone who enjoys working with new technologies to empower educators and drive student learning. Applicants should be ready & excited to translate the core skill set of customer success management to an education context.

Your key responsibilities:

  • Work with school and state leaders to plan, roll out, and implement Khan Academy
  • Proactively identify ways to increase the success of teachers and students with our programs
  • Represent an in-depth perspective of educator & student needs throughout the organization
  • Build capacity within the school system for a scalable and sustainable implementation
  • Analyze qualitative and quantitative data to inform program improvements
  • Implement processes that consistently generate high levels of school engagement
  • Navigate complex discussions with empathy and confidence, identifying nuanced customer needs & facilitating change management within systems
  • Use internal tools with fidelity & identify opportunities to improve usage over time
  • Drive improvements to school success playbooks over time by testing new ideas, measuring results, and collaborating closely with members across Khan Academy Brasil

ABOUT YOU

What you bring:

  • 5+ years of relevant work experience – 3+ years of classroom teaching experience or district-level administrator at a K-12 setting and 2+ years of customer success, account management, or education-focused support experience preferred
  • Strong problem-solving skills and creative thinking to help school partners find ideal solutions
  • Deep understanding of teachers and school systems and a clear passion for education
  • Outstanding communication skills, in multiple formats, including email, written documents, digital presentations, and verbal conversations
  • Advanced collaboration skills – you can work with multiple teams simultaneously and know how to coordinate dependencies between them
  • Project management & prioritization experience and the ability to reliably execute & support dozens of school accounts simultaneously & efficiently
  • Strong data analysis skills – you are skilled at working with qualitative and quantitative volumes of data, identifying trends, and drawing evidence-based conclusions
  • Portuguese and English proficiency
  • Permission to work in Brasil

You would be a great fit if you have:

  • Experience working with government partners
  • Experience using Khan Academy in the classroom with students
  • Strong coaching skills, including the ability to coach and mentor existing and new administrators, teachers and administrators
  • Excellent organizational skills - ability to manage multiple tasks concurrently, from start to finish
  • Strong technology skills including ed tech tools, video recording software, live video-conferencing tools, & Microsoft Office Suite and Google Workplace tools
  • A high standard of professionalism and integrity, essential for handling sensitive information and making discretionary decisions
  • Residency or willingness and ability to relocate to São Paulo

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well.

  • Competitive salaries with great healthcare and life insurance benefits
  • Flexible schedules and personal time off beyond regular vacations
  • An exceptional team that trusts you and gives you the freedom to do your best
  • The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
  • A kind and welcoming workplace with opportunities to connect through affinity, ally, and social groups

HOW TO APPLY

  • Attach your resume or Linkedin URL in the space provided below.
  • Please address the below-mentioned task and attach your response in the space provided below.

TASK

Describe one challenge you have faced while managing a distressed customer, your solution, and the results achieved. Please limit it to a one-pager.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.

#J-18808-Ljbffr

  • Enterprise Customer Success Manager

    Há 4 dias

    São Paulo, Brasil SAP SE Tempo inteiro

    Enterprise Customer Success Manager (E-CSM) - SAP Academy for Customer Success - Brazil (Hybrid)At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values...

  • Brazil Customer Success Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Khan Academy Tempo inteiro

    About the RoleKhan Academy is seeking a highly skilled Brazil Customer Success Manager to join our team. As a key member of our Brazil team, you will be responsible for working with school and state leaders to plan, roll out, and implement Khan Academy. Your primary goal will be to ensure the success of our programs and provide exceptional customer service...

  • Brazil Customer Success Manager

    Há 1 mês

    São Paulo, São Paulo, Brasil Khan Academy Tempo inteiro

    About the RoleKhan Academy is seeking a highly skilled Brazil Customer Success Manager to join our team. As a key member of our Brazil team, you will be responsible for working with school and state leaders to plan, roll out, and implement Khan Academy's programs.Your Key Responsibilities:Develop and execute strategies to increase the success of teachers and...

  • Brazil Customer Success Manager

    Há 2 dias

    São Paulo, São Paulo, Brasil Khan Academy Tempo inteiro

    About the RoleKhan Academy is seeking a highly skilled and experienced Brazil Customer Success Manager to join our team. As a key member of our Brazil team, you will be responsible for working with school and state leaders to plan, roll out, and implement Khan Academy's programs.Your Key Responsibilities:Develop and execute strategies to increase the success...

  • Customer Success Manager

    Há 13 horas

    São Paulo, São Paulo, Brasil Zendesk, Inc. Tempo inteiro

    Customer Success ManagerAt Zendesk, we're committed to delivering exceptional customer experiences. As a Customer Success Manager, you'll play a critical role in ensuring our customers achieve their goals and derive maximum value from our products.Key Responsibilities:Develop and execute tailored engagement strategies to drive customer success and...

  • Brazil Customer Success Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil Khan Academy Tempo inteiro

    About the RoleKhan Academy is seeking a highly skilled Brazil Customer Success Manager to join our team. As a key member of our education team, you will be responsible for working with school and state leaders to plan, roll out, and implement Khan Academy's programs.Your Key ResponsibilitiesWork with school and state leaders to develop and implement...

  • Brazil Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Khan Academy Tempo inteiro

    About the RoleKhan Academy is seeking a highly skilled Brazil Customer Success Manager to join our team. As a key member of our education team, you will be responsible for working with school and state leaders to plan, roll out, and implement Khan Academy's programs.Your Key ResponsibilitiesDevelop and execute strategies to increase the success of teachers...

  • Brazil Customer Success Manager

    Há 6 dias

    São Paulo, São Paulo, Brasil Khan Academy Tempo inteiro

    About the RoleKhan Academy is seeking a highly skilled Brazil Customer Success Manager to join our team. As a key member of our education team, you will be responsible for working with school and state leaders to plan, roll out, and implement Khan Academy's programs.Your Key ResponsibilitiesDevelop and execute strategies to increase the success of teachers...

  • Customer Success Manager

    Há 4 dias

    São Paulo, Brasil dynaTrace software GmbH Tempo inteiro

    As a Customer Success Manager, you will be responsible for preserving and growing subscription renewals for our customers. You will accomplish this by driving adoption, educating our customers on product and service offerings, demonstrating value, focusing on growing relationships and by acting as their champion within Dynatrace. You will also highlight...

  • Customer Success Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Salesforce, Inc. Tempo inteiro

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Salesforce, Inc. As a key member of our Customer Success organization, you will be responsible for ensuring the success of our customers by providing exceptional support, guidance, and expertise in the implementation and adoption of our Salesforce...

  • Customer Success Manager

    Há 2 dias

    São Paulo, Brasil Zendesk, Inc. Tempo inteiro

    By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.Job DescriptionAs a Customer Success Manager in the Global Scaled Customer Success organization, your responsibility is to work nimbly across different sizes and segments of...

  • Customer Success Manager

    Há 3 dias

    São Paulo, São Paulo, Brasil Salesforce, Inc. Tempo inteiro

    Customer Success ManagerThe Customer Success team at Salesforce, Inc. is seeking a skilled and customer-focused professional to serve as a primary contact point for our largest and highest-profile customers. As a Customer Success Manager, you will be responsible for partnering with a small number of assigned accounts, maintaining a focus on the customer's...

  • Customer Success Manager

    Há 11 horas

    São Paulo, São Paulo, Brasil Genesys Tempo inteiro

    Customer Success ManagerGenesys is a global leader in customer experience and contact center solutions. We empower organizations to deliver exceptional customer experiences through our innovative technology and expertise.The Customer Success Manager plays a critical role in ensuring our customers achieve their business objectives by providing strategic...

  • Senior Customer Success Executive

    Há 4 dias

    São Paulo, Brasil Iron Mountain Tempo inteiro

    Senior Customer Success Executive - Sao Paulo, BrazilAt Iron Mountain, we provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We are seeking a Sr Digital Customer Success Manager to join our Professional Services...

  • Customer Success Manager

    Há 6 dias

    São Paulo, São Paulo, Brasil Salesforce, Inc. Tempo inteiro

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Salesforce, Inc. As a key member of our Customer Success team, you will be responsible for ensuring the success of our customers by providing exceptional support and guidance throughout their journey with our platform.Key Responsibilities:Partner...

  • Customer Success Manager

    Há 2 dias

    São Paulo, São Paulo, Brasil Zendesk, Inc. Tempo inteiro

    About the RoleWe're seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization. As a key member of our team, you'll be responsible for delivering exceptional customer experiences, driving growth, and ensuring customer satisfaction.Key ResponsibilitiesWork closely with customers to understand their business...

  • Customer Success Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil ODATA - An Aligned Data Centers Company Tempo inteiro

    Job Summary:We are seeking a highly skilled Customer Success Manager to join our team at ODATA - An Aligned Data Centers Company. As a key member of our customer success team, you will be responsible for developing and implementing a customer strategy plan to support our ODATA customers in Latin America.Key Responsibilities:Oversee and orchestrate all...

  • Customer Success Manager

    Há 7 dias

    São Paulo, Brasil Dynatrace Tempo inteiro

    As a Customer Success Manager, you will be responsible for preserving and growing subscription renewals for our customers. You will accomplish this by driving adoption, educating our customers on product and service offerings, demonstrating value, focusing on growing relationships and by acting as their champion within Dynatrace. You will also highlight...

  • Customer Success Professional

    1 dia atrás

    São Paulo, São Paulo, Brasil Zendesk, Inc. Tempo inteiro

    Customer Success ManagerAt Zendesk, Inc., we're committed to delivering exceptional customer experiences. As a Customer Success Manager, you'll play a vital role in ensuring our customers achieve their goals and objectives.Key Responsibilities:Develop and execute comprehensive Discovery plans to understand customer needs and pain points.Provide expert...

  • Customer Success Manager

    Há 4 dias

    São Paulo, São Paulo, Brasil PayPal Tempo inteiro

    Job Title: Customer Success ManagerAt PayPal, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for building and maintaining strategic relationships with our merchant partners.Key Responsibilities:Develop and execute customized account plans to drive growth and...