Senior Manager, Service Delivery

4 semanas atrás

Rio de Janeiro, Brasil Fédération Internationale De Football Association Tempo inteiro

Senior Manager, Service Delivery Department: Technology Employment Type: Fixed Term - Full Time Location: Brazil Description FIFA27 will be established as the Local FIFA Subsidiary in Brazil, working together with FIFA HQ in Zurich and globally to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup (FWWC). Please submit your CV in English, as it will be reviewed by an international team. The Position The Senior Service Delivery Manager is responsible for all aspects of Service Delivery Management for Corporate and Tournament technology support operations for the FIFA Women’s World Cup within Brazil. The role entails working in close collaboration with the Technology teams in Brazil and Zurich, and other key stakeholders. Key Responsibilities Establish and implement a fit‑for‑purpose integrated support model (including FIFA, technology partners, service providers, government entities, etc.) across all phases of the project. Manage and implement IT Service Management processes and procedures, including the management of the ITSM tool. Establish service level agreements (SLAs) in accordance with the FIFA Technology Handbook across all technology services. Lead the Service Delivery area within the FWWC27 Technology Project team. Recruit direct reports in the next phase of hiring and contracting, who will be responsible for delivering their key areas of scope. Lead on the definition of asset tracking and the management of deployed equipment at all sites. Ensure all tasks and deliverables are completed to scope, within budget and on schedule. Continuously review and recommend improvements to technology across the tournament. Contribute to the Technology Readiness Programme, including test events, exercises, policies, procedures and training of the team. Be a key member of the Technology team and collaborate with colleagues across the organisation and the FIFA Technology team as defined by the operational organisational structure. Lead, build and manage a strong, diverse team composed of paid staff, contractors and volunteers for operating the technology services in scope. Your Profile University degree or equivalent in Information Technology, Computer Science or a related field. Minimum of 8 years overall IT experience, including a minimum of 4 years in a similar role. Experience in the sports/minor event industry. Proven track record of successful delivery of complex IT programs and projects. Strong IT skills and relevant knowledge in Service Delivery Management. Good procurement and contract management skills. Highly adept at consulting, negotiating, communicating, consensus building and facilitation. Good analytical and problem‑solving skills. Excellent people management, verbal and written communication, training and presentation skills. Team player, willing to work with tight timelines. Positive attitude, patience and persistence. ITIL Foundations. Right to work in Brazil. Fluent in English (spoken and written). Fluent in Portuguese (spoken and written). Proficiency in any other FIFA language (FR / ES / GER) is an asset. Willing to travel within Brazil (up to 20%). Ability to relocate to Rio de Janeiro. #J-18808-Ljbffr

  • Senior Manager, Service Delivery

    Há 4 dias

    Rio de Janeiro, Brasil Fédération Internationale de Football Association Tempo inteiro

    Senior Manager, Service Delivery Department: Technology Employment Type: Fixed Term - Full Time Location: Brazil Description FIFA27 will be established as the Local FIFA Subsidiary in Brazil, to work together with FIFA HQ in Zurich and globally, to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ ("FWWC2027")....

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