Senior IT Delivery Manager

**Who are we?**
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 20+ years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.
We are seeking a highly skilled and experienced Senior Manager to oversee and manage the successful implementation of mission critical multidisciplinary projects to our Managed Services customers and Is responsible for planning standards reviews and setting strategy for company-wide programs/portfolios.
**What you’ll be doing**
- Provides management and leadership across the team to ensure the team's growth is in alignment with business needs. In partnership with direct reports, may set functional and development objectives for immediate team members and their staff. Sets direction for the business function
- Supports functional leadership in developing functional planning by rolling up department continuous improvement areas and developing holistic plans to close functional gaps
- Encourages feedback and has stakeholder knowledge of function and manages expectations
- Responsible for a team who has multiple and broad communication responsibilities
- In tune with executive communication needs
- Challenges the team and others on finding a balance between effective communications whilst pragmatic with volume, frequency and/or content
- Is the highest level escalation point within the team for complex issues
- Challenges the team to ensure lateral thinking and information is fully analyzed to achieve resolution
- Where necessary, may refer and escalate outside of the immediate team
- May direct multiple teams that are responsible for delivery of company wide strategic programs. Directs multiple project and program management business professionals responsible for delivery of companywide strategic programs/portfolios.
- Ensures KPI's are in place for the team which are appropriate for the needs of the function and its stakeholders
- Accountable for resource planning (people, finances etc.) across the team
- Develop and execute the overall implementation strategy for Managed Services technology projects, in alignment with business objectives and client requirements.
- Monitor overall project progress and performance indicators, identifying and implementing improvement opportunities to exceed customers' expectations.
- Act as third-level escalation point of contact for clients, maintaining strong relationships and effectively managing and meeting expectations throughout the project lifecycle.
- Foster a culture of continuous improvement in the team, identifying opportunities to enhance project delivery processes, tools, and methodologies.
- Stay updated on industry trends, emerging technologies, and best practices in project management, implementing relevant advancements to drive efficiency and effectiveness.
- Build a network that helps to continuously identify and connect with cross-functional stakeholders; negotiate solutions that consider enterprise-wide impact
- Lead and manage a team of project managers, people managers, engineers, and technical specialists to ensure project success, timely delivery, and high-quality outcomes in alignment with Equinix’s strategy.
- Develop and retain a high-performing, healthy and highly engaged team, creating a sustainable and diverse talent pipeline to meet strategic objectives
- Act as third-level escalation point of contact for clients, maintaining strong relationships and effectively managing a

---