Customer Support Associate

3 semanas atrás

Cuiabá, Mato Grosso, Brasil HKR Tempo inteiro

Join to apply for the Customer Support Associate role at HKR

Join to apply for the Customer Support Associate role at HKR

Hey, you Wanna become #OneOfUs ?
We are on the lookout for some awesome people to join our HKR team as Customer Support Associates, working for a US-based client, a wellness-focused brand dedicated to transforming health through plant-rich, organic nutrition and personalized wellness experiences.
Btw, HKR was remote before it was even cool
Remote Is Allowed, Encouraged, And The Norm. Now, And Forever. There's Only One Catch, And It Comes From This Guy
"Whatever you are, be a good one " - Abraham Lincoln.
To apply, please fill out our external form.
(You will be redirected to it automatically, once you click "Apply").
What you'll be doing?

  • Respond promptly to customer tickets, currently handled via written communication and calls.
  • Guide customers through our client's offerings, answering questions on nutrition, subscriptions, and order details primarily through ticketing channels. While calls are not a significant part of the role now, we want team members who are open to handling inbound calls in the future if the need arises.
  • Build trust with customers by handling each interaction thoughtfully, ensuring they feel supported and valued in their wellness journey.
  • Track and document ticket responses, keeping detailead records to enhance the customer experience and resolve any future inquiries smoothly.
  • Stay updated on our partner's product line and promotions, enabling you to provide timely and accurate information with every response.
  • Be prepared to handle calls if they are added to the role, bringing the same warmth and professionalism to voice conversations as you do with written ones.
  • Provide feedback on common customer questions and concerns to help the team improve processes and elevate service quality across the board.
About You
  • Strong written communication skills are essential, as over 95% of support interactions are handled via tickets, with only occasional outbound calls (less than 5%) at this time.
  • Comfortable with the possibility of future inbound and outbound calls as our support model evolves to include more direct customer interactions.
  • Experience in customer service and a proven track record of delivering exceptional support in a ticketing environment.
  • Detail-oriented, with the ability to track and document responses accurately and maintain organized records for seamless follow-up.
  • Ability to stay calm and solution-focused, particularly when handling multiple customer tickets or occasional calls with ease and professionalism.
  • Flexibility and adaptability as our support model may change over time, including the potential for more phone-based interactions.
Perks
  • Fair market pay
  • Remote, full-time job - work as an independent contractor from the comfort of your home
  • Rotating shifts, 10 AM - 7 PM / 4 PM - 1 AM schedule, including weekends (with 1 hour of lunch break )
  • Start-up culture, young team, no egos, no BS
About Us
At HKR, we're all about the start-up life—innovative and dynamic, not corporate and stuffy. We're on a mission to simplify global HR.
Transparent culture, tech-savvy, and quick decision-making.
Feedback fuels our growth, and we celebrate all wins. Meritocracy is our game; it's what you bring to the table that counts.
Fantastic mix of US clients with more to come.
We value ownership and getting things done. We ask, "How much did you care?" If you're passionate, you're nailing it.
Ideal for creative minds who love contributing ideas and improving processes.
Oh... and we don't waste time in useless meetings.
Location
Based in Bucharest and Cluj, Romania, we're remote-first. Whether you work from home or pop into the office, we support what works best for you. Embracing change is who we are. Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Human Resources Services

Referrals increase your chances of interviewing at HKR by 2x

Get notified about new Customer Support Associate jobs in Brazil .

Junior Customer Support Specialist (Remote) | 100% Remote SaaS Support position with growth opportunity Customer Support Coordinator - Spanish (Remote) Administrative Assistant | Paid Training (USD) | Work From Home Customer Support Specialist (Portuguese Speaking) Customer Service Representative (Portuguese)

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Flight Support Engineer

    1 semana atrás

    Cuiabá, Mato Grosso, Brasil Pyka Tempo inteiro R$60.000 - R$120.000 por ano

    Pyka is looking for a flight support engineer, based in Brazil, to support the development and commercial deployments of its advanced autonomous aircraft. You will set up the first missions of our planes in different locations abroad, and train and support our customers as they operate the aircraft. This is your opportunity to test, evaluate and deploy the...

  • Operations Senior Associate

    3 semanas atrás

    Cuiabá, Mato Grosso, Brasil Intellect Tempo inteiro

    As an Operations Associate, you will be an integral part of the Strategic Wellness Advisory Team and responsible for the operational success of our mental health benefits platform to our key strategic and large client accounts. Responsibilities Operational Rollouts:Track and monitor operational data and metrics, providing analysis and insights to support...

  • Associate Partner Consultant

    3 semanas atrás

    Cuiabá, Mato Grosso, Brasil Remote Jobs Tempo inteiro

    Overview Our Purpose At Xero, we're here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world. At...

  • Turbomachinery Market Consultant

    3 semanas atrás

    Cuiabá, Mato Grosso, Brasil Freudenberg Filtration Technologies Tempo inteiro

    Working at Freudenberg: "We will wow your world" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.Protecting people and the...

  • Turbomachinery Market Consultant

    4 semanas atrás

    Cuiabá, Mato Grosso, Brasil Freudenberg Filtration Technologies Tempo inteiro

    Working at Freudenberg: "We will wow your world" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.Protecting people and the...

  • Online Chatting Specialist for Content Creators

    3 semanas atrás

    Cuiabá, Mato Grosso, Brasil Orca Communications Tempo inteiro

    Online Chatting Specialist for Content Creators Join to apply for the Online Chatting Specialist for Content Creators role at Orca Communications Online Chatting Specialist for Content Creators 1 day ago Be among the first 25 applicants Join to apply for the Online Chatting Specialist for Content Creators role at Orca Communications Get AI-powered advice...

  • Sales Consultant, Exterior

    3 semanas atrás

    Cuiabá, Mato Grosso, Brasil Remote Jobs Tempo inteiro

    Why consider this job opportunity Opportunity for career advancement and growth within the organization Reimbursement for travel expenses as required by state and federal law Engage in outside sales activities with a focus on customer interaction Supportive and collaborative work environment with a focus on customer satisfaction Chance to make a positive...

  • FBS Associate Data Engineer

    3 semanas atrás

    Cuiabá, Mato Grosso, Brasil Capgemini Tempo inteiro

    1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by Capgemini. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range MX$1.00/yr - MX$1.00/yr Our Client is one of the United States' largest insurers, providing a wide...

  • Executive Assistant

    3 semanas atrás

    Cuiabá, Mato Grosso, Brasil Ottomatik Tempo inteiro

    Join to apply for the Executive Assistant role at Ottomatik.io 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Hi there We are South and our client is looking for an Executive Assistant Note To Applicants Eligibility: This position is open to candidates residing in Latin America. Application...

  • Especialista em Desenvolvimento de Mercado

    4 semanas atrás

    Cuiabá, Mato Grosso, Brasil Stenon GmbH Tempo inteiro

    At Stenon, we are on a mission to democratize soil data. We have become the global market leader in real-time, digital soil data that is laboratory-independent. This provides farmers with essential data to make optimal and sustainable cultivation decisions, boosting yield, crop quality, and soil health while saving money on inputs. Stenon has closed a $20...