(fluent Czech) Customer Support Consultant

Há 4 dias

São José dos Pinhais, Brasil SupportYourApp Tempo inteiro

Overview

Join our team as a Customer Support Consultant and thrive in a multicultural and multilingual environment while enjoying your home office. Be part of the world's leading SaaS, Software, or Hardware solutions.

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we have become an industry leader in premium outsourced customer support with 8 hubs worldwide. We welcome people with diverse backgrounds and experiences. Send your CV in English, highlighting your outstanding skills.

Visit our website:

DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by characteristics prohibited by law. Your personal data will be processed as described in our Candidate Privacy Notice.

What You Will Do
  • Communicate with hot leads and existing customers via calls
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Stay up-to-date with cutting-edge technology
  • Securely work with customers' sensitive information
  • Apply the latest customer happiness practices
  • Maintain working knowledge of our client's products and services
What You Need to Succeed
  • Excellent Czech and English (B2) communication skills
  • At least 6 months of experience in a customer support role
  • Attention to detail
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8GB RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Nice to Have
  • Customer service or sales experience
  • Experience with CRM systems
Benefits and Perks
  • Fixed schedule, Monday to Friday, 4 AM - 12 PM UTC-3
  • Fully remote work
  • Inclusive international environment
  • Compensation in USD
  • Bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Support and opportunities for growth
Additional Terms

The terms of engagement, including compensation, benefits, and work conditions, will be defined in your agreement. Independent contractors may not be eligible for all benefits.

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