Customer Support Engineer

Career Area Product Support Job Description Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. IT IS YOUR TIME Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation. Important - Don’t forget to include a resumé in English in your profile in Workday. - Please check your application status directly in the Workday system, as this is our primary method of communication. All updates regarding your application will be reflected there. Job Introduction Caterpillar is looking for a passionate and technical professional to work as senior product support specialist (Uptime Specialist) with responsibilities to actuate close to dealers and design teams to accelerate the resolution of technical issues, analyze statistical data of field population to improve scheduled uptime and understand if issues are becoming frequency and accelerate the execution of product support programs to implement corrective actions on the field population. What you will do Developing appropriate procedures and plans to ensure product quality and evaluating results to identify functional deficiencies. Correcting design flaws as needed. Evaluating production processes to identify defects in manufacturing and design. Modifying designs to maximize production efficiency and product quality. Soliciting and gathering internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability. Writing technical specifications and instructions to ensure product quality and performance. Tracking and managing the status of projects from inception to release. What you will have Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment. Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Basic requirements Bachelor’s degree. Advanced English. Top candidates will have Bachelor’s degree preferably in engineering or exact sciences Fluent English or other languages (Spanish, Portuguese) CQE (Certified Quality Engineer) Additional Information Up to 50% travel may be required. Note: This position requires the candidate to work on-site five days a week (except when traveling for business purposes). Some of the offered benefits Medical plan Dental plan Medicines reimbursement Wellhub Psychological, Legal, Social and Finance Support Program Private pension plan Profit share Christmas basket Transportation Life and personal insurance Extended maternity and paternity leave Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport) *Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit eligibility may vary by position and location. Posting Dates January 15, 2026 - January 21, 2026 Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community. #J-18808-Ljbffr