Customer Support Engineer
Há 2 dias
About CloudWalk: We are not just another fintech unicorn.We are a pack of dreamers, makers, and tech enthusiasts building the future of payments.With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.CloudWalk is a fintech innovator on a mission to build the future of payments.We are a team of dreamers, makers, and tech enthusiasts with millions of happy customers and a relentless hunger for innovation.Our culture is driven by curiosity and excellence, and we're expanding our reach (and our neural network) to shape a smarter, AI-driven future for payments — together.About The Role: Frontline hero for InfinitePay: guide customers from quick questions to complex issues.Own outcomes end-to-end: diagnose, resolve, and follow through.Turn friction into delight and long-term loyalty.What You'll Do: Support customers across chat, email, and phone with fast, precise responses.Troubleshoot deeply; identify root causes and ship fixes/workarounds.Retain customers with creative, practical solutions.Close the loop: follow-ups and callbacks until 100% resolve Who You Are: Excellent communicator with a customer-first mindset.Analytical problem-solver; owns issues to completion.Detail-oriented, quick learner of new tools/processes.Fluent in Portuguese; comfortable in English for internal comms.Tech-savvy: basics of SQL/prompting; Ruby/Python a plus.Passionate about AI and its impact on CX.Location: This role is part-time and fully remote.Interview Process: Submit application CloudWalk Academy Course + Live Test 30-min intro call with a Customer Support Engineer Presentation Final team interview Benefits: Base salary is just one part of our total rewards package at CloudWalk, which also includes Medical we're building a smarter, AI-driven future for payments—together.By applying for this position, your data will be processed as per CloudWalk's Privacy Policy that you can read and We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.These tools assist our recruitment team but do not replace human judgment.Final hiring decisions are ultimately made by humans.If you would like more information about how your data is processed, please contact us.
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Customer Support Engineer
31 minutos atrás
São Paulo, Brasil CloudWalk, Inc. Tempo inteiroJoin to apply for the Customer Support Engineer role at CloudWalk, Inc. About CloudWalk We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network—literally and metaphorically. The Role...
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Customer Support Engineer
Há 8 horas
São Paulo, São Paulo, Brasil CloudWalk Tempo inteiroAbout CloudWalk: We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically. CloudWalk is a fintech innovator on a mission to build the future of payments....
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Customer Support Engineer
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São Paulo, São Paulo, Brasil CloudWalk Tempo inteiroAbout CloudWalk: We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically. CloudWalk is a fintech innovator on a mission to build the future of payments....
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Customer Support Engineer
Há 4 horas
São Paulo, São Paulo, Brasil CloudWalk, Inc. Tempo inteiroAbout CloudWalk:We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.CloudWalk is a fintech innovator on a mission to build the future of payments. We...
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Customer Support Engineer
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São Paulo, São Paulo, Brasil CloudWalk, Inc. Tempo inteiroAbout CloudWalk:We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.CloudWalk is a fintech innovator on a mission to build the future of payments. We...
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Customer Support Engineer
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São Paulo, Brasil CloudWalk, Inc. Tempo inteiroOverview CloudWalk is a fintech innovator on a mission to build the future of payments. We are a team of dreamers, makers, and tech enthusiasts with millions of happy customers and a relentless hunger for innovation. We are expanding our neural network — literally and metaphorically — to shape a smarter, AI-driven future for payments. About The Role:...
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