Customer Support Engineer
Há 4 horas
Join to apply for the Customer Support Engineer role at CloudWalk, Inc. About CloudWalk We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network—literally and metaphorically. The Role You're the frontline hero, the voice of InfinitePay. In our high‑octane world, you'll tackle customer issues head‑on, from simple guidance to complex technical juggernauts. Your mission: Deliver exceptional service, solve problems end‑to‑end, and turn challenges into triumphs. What You’ll Be Doing Engage with customers through chats, emails, and calls, offering stellar support and solutions. Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues. Provide alternative solutions, aiming to retain and delight our customers and clients. Conduct follow‑ups and manage callbacks, ensuring customer satisfaction at every turn. What You’ll Need to Succeed Exceptional communication skills, adept in various interactions. A keen desire to create outstanding customer experiences. Analytical prowess and logical problem‑solving skills. A sense of ownership, treating each situation with responsibility and dedication. Meticulous attention to detail, coupled with an eagerness to continuously learn and improve. Fluency in Portuguese. Upper intermediate English skills, primarily for internal communication with our diverse, multinational team. Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies. Basic knowledge of SQL. Nice To Have Familiarity with programming languages, particularly Ruby or Python. Passion for technology, especially tools like ChatGPT, and how they can transform customer experiences. What We Offer A chance to grow and learn in a supportive, dynamic environment. A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation. Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI‑driven future for payments—together. By applying for this position, your data will be processed as per CloudWalk's Privacy Policy that you can read here in Portuguese and here in English. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Seniority level Not Applicable Employment type Full‑time Job function Information Technology Referrals increase your chances of interviewing at CloudWalk, Inc. by 2x. #J-18808-Ljbffr
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Customer Support Engineer
Há 11 horas
São Paulo, São Paulo, Brasil CloudWalk Tempo inteiroAbout CloudWalk: We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically. CloudWalk is a fintech innovator on a mission to build the future of payments....
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Customer Support Engineer
Há 7 horas
São Paulo, São Paulo, Brasil CloudWalk Tempo inteiroAbout CloudWalk: We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically. CloudWalk is a fintech innovator on a mission to build the future of payments....
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Customer Support Engineer
Há 7 horas
São Paulo, São Paulo, Brasil CloudWalk, Inc. Tempo inteiroAbout CloudWalk:We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.CloudWalk is a fintech innovator on a mission to build the future of payments. We...
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Customer Support Engineer
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São Paulo, São Paulo, Brasil CloudWalk, Inc. Tempo inteiroAbout CloudWalk:We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.CloudWalk is a fintech innovator on a mission to build the future of payments. We...
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São Paulo, Brasil Cloudwalk Tempo inteiroAbout CloudWalk: We are not just another fintech unicorn.We are a pack of dreamers, makers, and tech enthusiasts building the future of payments.With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.CloudWalk is a fintech innovator on a mission to build the future of payments.We...
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