Senior Manager, Agreement Management, Region South

Overview We are looking for Senior Manager, Agreement Management for our Americas, South Region . The main goal of this position is to build and manage a strong team of Agreement Managers and Agreement management professionals to deliver excellent results and successful Long Term Service Agreements. You will be part of a Regional Sales and Operations team within AMER for Region South. You will be reporting to the GM Operations Region South. The preferred location is Brazil . Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS Digital Energy Platform. Responsibilities Lead the team of Agreement Managers in AMER Region South (Brazil, Argentina, Uruguay, Chile, Bolivia, Paraguay) to ensure that the scope of the service agreement is delivered to customers according to Agreement Management best practices. Build and maintain strong relationships with customers and internal stakeholders/support functions, ensuring clear communication and alignment on contract expectations. Follow-up customer satisfaction and ensure that agreed actions are taken in the assigned region. Ensure that the Agreements in the region are executed in accordance with Wärtsilä Services guidelines, the Agreement Management process, and general management practices in a safe and cost-effective way. Implement all Agreement Management / Sales related IM tools & practices including CRM, Sales funnel, Estimo, CMT, QlikView, Qlik Sense etc. Put customers first - Prioritize actions leading to increasing customer satisfaction. Continuously develop an understanding of how to create value for customers and customers business. Follow up on customer satisfaction and ensure that agreed actions are taken in the area or in the assigned responsibility area. Promote the company´s values, strategic priorities and the Wärtsilä Way within the Agreements team. Ensure renewals of contracts and seek opportunities to move our customers up the value ladder. Implement Agreement Management action plans, processes, and guidelines in the assigned responsibility area. Ensure optimization of assets such as inventories, receivables, fixed assets, etc. tied to the Agreements. Ensure quality of work related to the contract execution relates to QHES policies and procedures in the region. Follow up financial, operative, and technical performance through reviews and reporting and take corrective actions. Desired behaviours Achieving results Making change happen Decisiveness and action orientation Planning and target setting Developing self and others Communication Situational and cultural sensitivity Business and Customer focus Your ideal candidate Proven track record as a leader and people developer and multiple years of work experience required in sales and/or operations. Excellent understanding of Service Agreements and products from technical and contractual perspective. Lives one Wärtsilä through Always considering the full picture and not short-term wins and sub-optimized performance. Embedding coaching in everyday interactions to continuously develop the competence of the organization. Open-minded/inclusive - work for the good of the team rather than personal success; demonstrate equality by taking diversity, culture into account; allow learning from mistakes. Ability to negotiate and solve complex problems while working with company standards. Strong desire to achieve results - work as a Team, work for a Team. Be an agent for change, inspire and motivate others. Apply continuous improvement concepts in the organization. Structured and analytical minded. Business proficiency in Portuguese, English and Spanish (desired). Your success will be measured by Customer Satisfaction Employee Satisfaction & Engagement Agreements financial performance An ideal candidate Has relevant education, such as B.Sc. or M.Sc. Engineering /Business similar. Has a strong commercial & contractual understanding. Has coaching skills to stretch the team performance. Has experience in Energy Market, previous experience in Brazil/Argentina markets is a plus. Drives Wärtsilä Purpose and demonstrates Wärtsilä values. Is a recognized and respected leader with great ability to build high performing teams based on trust. Is able to create clarity on direction and vision. Inspires people to act towards future goals. Has a business and goal-oriented mind-set. Drives results in excellent planning and execution skills. Contact person: Javier Ricciarelli Last application date: 25/10/2025 At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country. #J-18808-Ljbffr