Product Service Engineer

Overview

Career Area: Product Support

Job Description: Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Important: Don’t forget to include a resumé in English in your profile in Workday. Please frequently check the email associated with your application, including junk/spam, as this is the primary correspondence method. If you wish to know the status of your application, please use the candidate log-in on our career website as it will reflect any updates to your status.

Summary: In this role you will support the worldwide product team to enhance the acceptability and salability of current and new products (NPI) through meeting product health targets, reducing warranty, achieving NPI product support deliverables, and providing technical support to Caterpillar dealer technical/service departments, technical field reps, machine and component engineering and service engineers primarily focused on the North America region.

What you will do

• Support Caterpillar Dealers worldwide.
• Conduct dealer and customer visits to personally provide technical assistance on urgent and emerging field problems.
• Perform quality, reliability, and warranty analyses for the assigned product.
• Conduct emerging issues analyses on dealer part return requests and inspections, development of quick field improvements, suggested design, or manufacturing improvements.
• Identify, investigate and obtain resolution commitments for all significant field problems through CPI to maintain and improve assigned product performance.
• Create service publications to announce significant product improvements to the dealers, temporary field fix information and product support programs as part of the CPI resolution process.
• Provide service publication support through reviewing and editing existing and NPI service publications.
• Provide regional NPI pilot field follow support to evaluate NPI quality & reliability and customer acceptance of the new product.

What you will have

• Customer Focus: Facilitates creation of the 'right' products and services to resolve customer business issues.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Basic requirements

• Bachelor's degree.
• Pre-Advanced English.
• Leading diverse teams to address product issues.

Top candidates will also have

• Intermediate Spanish.
• Familiarity with drivetrains.
• Standard warranty and goodwill policies.

Additional Information

• Requires 10–20% travel, based on business needs.

Note: This position requires the candidate to work on-site five days a week.

Some of the offered benefits

Benefits include: Medical plan, Dental plan, Medicines reimbursement, Wellhub, Psychological, Legal, Social and Finance Support Program, Private pension plan, Profit share, Christmas basket, Transportation, Life and personal insurance, Extended maternity and paternity leave, Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport).

*Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit eligibility may vary by position and location.

The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains to contact candidates. Available vacancies are only advertised through the company's official channels, and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment for the purposes of the selection process. For more information, visit the official Caterpillar careers help page.

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Posting Dates: September 11, 2025 - September 21, 2025

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

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