Product Service Engineer

3 semanas atrás


Piracicaba, Brasil Caterpillar Inc. Tempo inteiro
Overview

Product Service Engineer at Caterpillar Inc. Join a global team that cares about the work we do and about each other. We are makers, problem solvers, and world builders creating stronger, more sustainable communities. We work with customers where we live and work to build a better world.

Career Area

Product Support

What You Will Do
  • Support Caterpillar Dealers worldwide.
  • Conduct dealer and customer visits to provide technical assistance on urgent and emerging field problems.
  • Perform quality, reliability, and warranty analyses for the assigned product.
  • Conduct emerging issues analyses on dealer part return requests and inspections, develop quick field improvements, and recommend design or manufacturing improvements.
  • Identify, investigate, and obtain resolution commitments for significant field problems through CPI to maintain and improve product performance.
  • Create service publications to announce significant product improvements to dealers, temporary field fix information, and product support programs as part of the CPI resolution process.
  • Provide service publication support by reviewing and editing existing and NPI service publications.
  • Provide regional NPI pilot field follow-up to evaluate NPI quality, reliability, and customer acceptance of the new product.
What You Will Have
  • Customer Focus: Facilitates creation of the right products and services to resolve customer business issues.
  • Effective Communications: Ability to communicate ideas, information, and needs clearly and effectively.
  • Problem Solving: Uses approaches and tools to recognize, anticipate, and resolve problems in diverse situations.
  • Service Excellence: Meets or exceeds customer needs and expectations and provides excellent service.
Basic Requirements
  • Bachelor7s degree.
  • Pre-Advanced English.
  • Experience leading diverse teams to address product issues.
Top Candidates Will Also Have
  • Intermediate Spanish.
  • Familiarity with drivetrains.
  • Standard warranty and goodwill policies.
Additional Information
  • Requires 10–20% travel, based on business needs.

Note: This position requires the candidate to work on-site five days a week.

Benefits
  • Medical plan
  • Dental plan
  • Medicines reimbursement
  • Wellhub
  • Psychological, Legal, Social and Finance Support Program
  • Private pension plan
  • Profit share
  • Christmas basket
  • Transportation
  • Life and personal insurance
  • Extended maternity and paternity leave
  • Employee resource groups (Young Professionals, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport)
  • Benefit terms subject to change and vary by position and location.

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

Posting Dates

September 11, 2025 - September 21, 2025

Not ready to apply? Join our Talent Community.

#J-18808-Ljbffr
  • Product Service Engineer

    4 semanas atrás


    Piracicaba, São Paulo, Brasil Caterpillar Inc. Tempo inteiro

    Overview Product Service Engineer at Caterpillar Inc. Join a global team that cares about the work we do and about each other. We are makers, problem solvers, and world builders creating stronger, more sustainable communities. We work with customers where we live and work to build a better world. Career Area Product Support What You Will Do Support...

  • Product Service Engineer

    3 semanas atrás


    Piracicaba, Brasil Caterpillar Tempo inteiro

    Overview Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We...

  • Product Service Engineer

    4 semanas atrás


    Piracicaba, São Paulo, Brasil Caterpillar Tempo inteiro

    Overview Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't...

  • Product Service Engineer

    3 semanas atrás


    Piracicaba, Brasil Caterpillar Financial Services Corporation Tempo inteiro

    OverviewCareer Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We...

  • Product Service Engineer

    3 semanas atrás


    Piracicaba, Brasil Caterpillar Financial Services Corporation Tempo inteiro

    Overview Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't...

  • Product Service Engineer

    4 semanas atrás


    Piracicaba, São Paulo, Brasil Caterpillar Financial Services Corporation Tempo inteiro

    Overview Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't...

  • Product Service Engineer

    1 semana atrás


    Piracicaba, São Paulo, Brasil Caterpillar Inc. Tempo inteiro R$60.000 - R$120.000 por ano

    Career Area:Product SupportJob Description:Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk...


  • Piracicaba, Brasil Caterpillar Inc. Tempo inteiro

    OverviewJoin to apply for the Product Procurement Engineer role at Caterpillar Inc. Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more...

  • Product Procurement Engineer

    2 semanas atrás


    Piracicaba, Brasil Caterpillar Inc. Tempo inteiro

    Overview Join to apply for the Product Procurement Engineer role at Caterpillar Inc. Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more...


  • Piracicaba, Brasil Caterpillar Inc. Tempo inteiro

    OverviewJoin to apply for the Product Procurement Engineer role at Caterpillar Inc. Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more...