Field Service Analyst

1 semana atrás

Paraná, Brasil buscojobs Brasil Tempo inteiro

Come to one of the biggest IT Services companies in the world Here you can transform your career

Why join TCS? Here at TCS, we believe that people make the difference. That's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

Position: Field Service Analyst

In this role you will:

End user support:

As an analyst or technician, you will attend to requests or incidents in person, applying software corrections to workstations or evaluating hardware failures that require repair in the laboratory. Interventions that do not require opening the machine can be carried out by this professional.

And much better if you stand out for:

  • Experience with MS Windows OS, O365 E1 / E3 / E5, AD, Single / MFA
  • Experience in end-user support, including recording, diagnosing, and solving problems in the scope of microcomputing, hardware, operating systems, telephony, videoconferencing, web conferencing, audio conferencing, and related areas, including performing any corrective maintenance on ICT equipment.
  • Advanced/Fluent English
  • Desirable Skills:
  • Linux OS
  • Knowledge in tools such as Jira (ITSM), Confluence (KB), Cisco ISE, Path my PC, R2D2 (Customer tool), Logitech Sync, VC Poly, Insight (Jira module), or Snow ITSM ENHANCER (CMDB)
  • Knowledge in tools such as VPN Client Global Protection (Palo Alto), Teamviewer HOST, Company Customer Portal, SCCM, Endpoint Detection & Response EDR (Tehtris), Endpoint Protection Platform EPP (Tehtris), Forcepoint ONE (Forcepoint), Rapid7, Microsoft AIP, Phishme, Windows Security Center, Mobile Pass+, Teams, OneDrive, Sharepoint, Yammer, SAP, M.E.S. PSI, MS Office Apps, Adobe Reader, Microsoft Edge, Microsoft Office 365 and all its Apps, PowerBI, PowerApps, Power Automation
  • Cabling (clamping, testing cables UTP / Fiber optics MM and SM)

What do we offer?

  • TCS Benefits – Brazil:
  • Health insurance
  • Dental Plan
  • Life insurance
  • Transportation vouchers
  • Meal/Food Voucher
  • Childcare assistance
  • Gympass
  • TCS Cares – free 0800 number that provides psychological assistance (24 hrs/day), legal, social, and financial assistance to associates
  • Partnership with SESC
  • Reimbursement of Certifications
  • Free TCS Learning Portal – Online courses and live training
  • International experience opportunity
  • Discount Partnership with Universities and Language Schools
  • Bring Your Buddy – By referring people, you become eligible to receive a bonus for each hire
  • TCS Gems – Recognition for performance
  • Xcelerate – Free Mentoring Career Platform

Tata Consultancy Services is an equal opportunity employer. Our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation, or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.

At Tata Consultancy Services, we promote an inclusive culture and work for equity. This applies to gender, people with disabilities, LGBTQIA+, religion, race, and ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility to build a TCS that respects each person. Our motto is Inclusion without exception.

Building on belief.

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