Support & Marketing Associate for Startup Accelerator

Location: Remote Job Type: Full-Time Salary: Competitive Based On Experience About the Founder Institute The Founder Institute (FI) is a global network of startup incubators accelerators and investors on a mission to activate and empower communities of entrepreneurs worldwide. Since 2009 we’ve helped launch over 8000 companies in 200 cities globally which have raised nearly $2BN in funding. We are based in Silicon Valley and have remote team members across the United States Europe India and Brazil. Our success has been documented in the New York Times BusinessWeek Forbes TechCrunch and more. About the Role We are seeking a Support & Marketing Associate with a passion for startups and entrepreneurship to join our team. You will have the opportunity to see entrepreneurship and venture capital from many angles and work for a company with a small and mission‑driven team. This role is 100% remote and will require a Sunday‑Thursday workweek. Our Culture At the Founder Institute we work a lot like the early‑stage startups we support. That means things move fast and we thrive on creativity ownership and a lets figure it out what we look for in our team : Youre naturally entrepreneurial self‑motivated and enjoy tackling challenges head‑on. You prefer autonomy over hand‑holding and dont need a lot of oversight to get things done. You love learning new things and when you hit a roadblock your first instinct is to dig in research and find a solutionGoogle is your best friend. Youre open to feedback (even when its tough) and always looking to grow and improveboth personally and as part of the team. If that sounds exciting to you wed love to hear from you. If not no hard feelingsthis kind of environment isnt for everyone. Still with us Greatread on for more details Key Responsibilities Customer Support & Engagement : Respond promptly and professionally to customer inquiries offering personalized assistance and proactive support. Assist with Program Admissions : Review applications to FI incubation and acceleration programs and follow best practices for acceptance. Improve the Customer Experience : As our feet on the ground your ideas will play a critical role in our ability to improve our customer experience. Host Live Q&A Calls : Host scheduled Q&A sessions with customers addressing their concerns and providing expert guidance on our products / services. Host Info‑Session Webinars : Conduct and facilitate informative webinars to educate customers on key topics program qualities and best practices. Improve Conversion & Retention : Coordinate with the design and product teams to improve the usability and conversion of the website and overall conversion rate optimization (CRO). Coordinate with the marketing team on initiatives to increase conversion and retention. Improve Site and Email Copy : Update and improve copy across our marketing materials to properly address the changing needs of our customers. Maintain Organized Documentation & Processes : Track customer interactions document frequently asked questions and provide feedback to improve processes. Qualifications and Skills Required Willing to work a Sunday‑Thursday schedule Exceptional written and verbal communication skills Business‑level fluency in English Comfort in hosting live calls and webinars Internet and computer‑savvy Preferred Knowledge of startup accelerators and the startup / venture capital industry 2 years of professional customer service and / or marketing experience Experience using Google Suite Powerpoint Excel Canva Mailchimp and various online CRM and marketing tool What We Offer Great upward mobility into a larger conversion‑focused marketing role (all senior team members at FI have grown into their roles from inside the company) Competitive compensation package commensurate with experience. Unlimited PTO Remote Flexibility : Work from anywhere with the autonomy to drive results in your own style. Ability to learn from top entrepreneurs investors and executives throughout FIs global network and suite of acceleration programs. Important In your Cover Letter please write two paragraphs the first on why you would like to work in the startup accelerator industry and the second on how your personality fits well with the FI culture described above. Applications without this Cover Letter will be ignored. Required Experience IC Key Skills Digital Marketing Marketing MailChimp Business Management Constant Contact HubSpot Responsys Email Marketing Adobe Photoshop Social Media Management Copywriting Adobe Indesign Employment Type Full-Time Experience years Vacancy 1 #J-18808-Ljbffr