IT Support Analyst

4 semanas atrás


Fortaleza, Brasil Digibee Tempo inteiro

Join to apply for the IT Support Analyst role at Digibee

Join to apply for the IT Support Analyst role at Digibee

About Digibee
Digibee is an iPaaS that scales integration workflows while reducing cost and technical debt. Rather than require specialized integration experts, Digibee lets every developer quickly build, test, deploy, govern, and monitor integrations across on-premise and cloud environments using a simple but powerful low-code interface.

About Digibee
Digibee is an iPaaS that scales integration workflows while reducing cost and technical debt. Rather than require specialized integration experts, Digibee lets every developer quickly build, test, deploy, govern, and monitor integrations across on-premise and cloud environments using a simple but powerful low-code interface.
Founded in São Paulo, Brazil, in 2017 and headquartered in Weston, Florida, our team is widely distributed throughout the Americas. In May of 2023, Digibee closed a Series B funding round of $60 million that is intended to drive our expansion in the United States.
About the role
We are looking for a proactive and results-oriented IT Support Analyst (Mid-Level) who will be crucial for the continuity of our IT services. Your role will span from daily support and the management of IT assets (equipment and SaaS tools) to identifying recurring incidents and proposing solutions that optimize our processes. You will ensure a seamless experience for all employees, from onboarding to daily operations, and will serve as a vital link between first-level support and more complex escalations.
On a typical day, you will…

  • Resolve escalated incidents and requests: Act as a focal point for second-level IT support, troubleshooting complex hardware, software, network, and system issues, and ensuring operational continuity.
  • Manage user access and employee lifecycle: Administer credentials, permissions, and system access, as well as coordinate the complete onboarding and offboarding processes, efficiently utilizing SaaS tools, Identity Providers (IDP), and Mobile Device Management (MDM) solutions.
  • Administer SaaS applications and services: Be responsible for the configuration, maintenance, and support of various cloud-based Software as a Service (SaaS) tools used by the company, ensuring their proper functioning and integration.
  • Create and maintain technical documentation: Develop and update FAQs, operational procedures, and knowledge base articles to optimize support and empower users, ensuring standardization and information sharing.
  • Perform advanced troubleshooting: Demonstrate strong diagnostic and problem-solving (troubleshooting) skills, identifying root causes and implementing effective solutions for complex incidents.
  • Develop scripts for automation: Apply scripting skills to integrate systems, automate routine tasks, and optimize IT processes, thereby increasing operational efficiency.

What you'll need to bring
  • Academic Background: Completed technical cours bachelor's degree in Information Technology fields, such as Computer Networks, Information Systems, Computer Science, or related areas.
  • Operating Systems: Proven proficiency and experience in supporting Windows and macOS environments, including installation, configuration, and advanced troubleshooting.
  • SaaS and Access Management: Solid experience in supporting and administering various cloud-based SaaS (Software as a Service) tools, with a focus on user account management, permissions, and access policies.
  • Asset Management: Practical knowledge and experience with IT inventory processes, along with an understanding of equipment and accessory procurement and distribution.
  • Audiovisual Support: Familiarity with audio and video systems and equipment used in corporate environments, including setup and troubleshooting.
  • Problem-Solving: Proven ability to diagnose and resolve complex IT issues, with a focus on identifying root causes and implementing effective solutions.
Nice to have
  • Automation and Scripting: Experience with task automation and/or scripting skills (e.g., PowerShell, Python) for process optimization.
  • Essential Tools: Experience managing platforms such as Google Workspace, Identity Providers (IdP), and Mobile Device Management (MDM) solutions.
  • Language: Advanced English (speaking and writing) for technical and corporate communication.
Location
Brazil
Our perks and benefits
  • Health care
  • Dental care
  • R$ 1.200,00/month on Caju card (for food and meal allowance, mobility, home office supplies, culture, health, and education)
  • Life insurance
  • Child care assistance
  • Wellhub (Gympass)
  • English course: we have a partnership for group classes for R$100 monthly
  • Global Equity Program
Our culture
We believe in a highly collaborative work environment in order to foster constant development and exchange between teams. We encourage learning, sharing knowledge, and using new technologies to create disruptive ideas - we want to create something great together
At Digibee, we know it's our people who make the difference. We embrace and value diversity and are dedicated to encouraging a supportive and respectful culture in our community.
We are interested in every qualified candidate eligible to work remotely in the country of this job posting. However, we are not able to sponsor visas for this position. Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Software Development

Referrals increase your chances of interviewing at Digibee by 2x

IT Support Analyst - Remote Work | REF# IT Support Analyst - Remote Work | REF#

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Fortaleza, Brasil HCLTech Tempo inteiro

    Application Support **Add resume in English**Activities and requirements:Advanced English (good communication is mandatory)Support Application (IT Background) for initial troubleshooting, triaging and working with stakeholders to resolve the problems / incidents / service requestsDevelopment language skills, prefer .NetAny database knowledge, prefer...

  • Senior IT Support Engineer

    2 semanas atrás


    Fortaleza, Brasil Rain Tempo inteiro

    Job DescriptionRain is the fastest-growing earned wage access (EWA) fintech in the U.S., serving 3.5 million employees and backed by top investors like QED and Prosus. We’ve raised nearly $400M in funding—including the largest Series A in fintech history—and just closed our Series B to fuel our next stage of hypergrowth.We’re seeking an experienced...


  • Fortaleza, Brasil Hyqoo Tempo inteiro

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Hyqoo Sr. Sourcing Specialist @ Hyqoo (formerly ClikSource) | MBA, Technical Recruiting Title: Pharmacovigilance Business Analyst Location: Remote The Pharmacovigilance Business Analyst (PharmaCov BA) will serve as a key liaison between business users,...


  • Fortaleza, Brasil Bebeebusiness Tempo inteiro

    Job Title: Business Analyst Support SpecialistThe Business Analyst Support Specialist will collaborate with stakeholders to identify, document and analyze business requirements.This role involves working closely with various teams and stakeholders to gather, develop and execute test plans for high-quality solutions.Key Responsibilities:Collaborate with...


  • Fortaleza, Brasil Incomm Payments Tempo inteiro

    InCommis a global leader in the payments industry with over 30 years of experience and a presence in 30+ countries.As pioneers in gift cards, we hold two-thirds of the global market share.Our mission is to revolutionize global commerce through innovative payment technologies for retailers, brands, and consumers.Job SummaryThe IT Delivery Business Analyst...

  • Technical Support Analyst

    3 semanas atrás


    Fortaleza, Brasil Velozient Tempo inteiro

    We are looking for a remote, full-time Technical Support Analyst with 1 to 3 years of Level 1 software support experience to join the client operations team of our U.S. client. You will play a critical role in ensuring our client's software lives up to its world-class reputation.Our client provides a cloud-based ERP platform to hundreds of energy industry...


  • Fortaleza, Brasil BairesDev Tempo inteiro

    Who We are BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional...

  • Business Analyst

    1 dia atrás


    Fortaleza, Brasil Hcltech Tempo inteiro

    Business Analyst (Financial)**Add resumes in English**• Ensure JDE, Trintech, and other financial applications are compliant with Gallagher's IT Policy.Build plans to enforce compliance with IT policy and standard user management processes.• Evaluate SOC reports to ensure vendor and application compliance and surface risks.SkillsRequired:• Relevant...


  • Fortaleza, Brasil Bebeeexpert Tempo inteiro

    Job DescriptionAs a seasoned IT Support Specialist, you will play a pivotal role in delivering exceptional technical support to our global workforce.You will be responsible for designing, managing, and troubleshooting IT infrastructure to ensure seamless daily operations across various hardware, software, network, and collaboration tools.Key...


  • Fortaleza, Brasil Bebeesupport Tempo inteiro

    Remote Technical Support Analyst OpportunityWe are seeking a highly skilled and motivated individual to fill the role of Remote Technical Support Analyst.The successful candidate will play a critical role in ensuring our software lives up to its world-class reputation by providing Level 1 customer support, troubleshooting technical issues, and working...