Technical Support Analyst

1 dia atrás

Fortaleza, Brasil Velozient Tempo inteiro

We are looking for a remote, full-time Technical Support Analyst with 1 to 3 years of Level 1 software support experience to join the client operations team of our U.S. client. You will play a critical role in ensuring our client's software lives up to its world-class reputation.


Our client provides a cloud-based ERP platform to hundreds of energy industry customers, delivering market-leading field service management, field data gathering, transportation, production, accounting, and land software solutions. Backed by private equity, our client accelerates business performance, improves operational efficiency, and reduces costs.


Responsibilities

  • Deliver Level 1 customer support for our client's industry-leading software products
  • Triage reported end-user customer incidents
  • Work on technical issues and support the direct client feedback loop process
  • Help secure existing revenue by means of customer retention
  • Provide incident queue management
  • Utilize troubleshooting skills
  • Help manage complex issues and drive escalations to resolution
  • Build and demonstrate cross-application knowledge among the client's core application modules
  • Push the client's software to the limit, making sure it is efficient, intuitive, and best-in-class
  • Gain experience in the oil and gas industry, including economic, accounting, and finance knowledge


Required Experience

  • Excellent English verbal and written skills
  • 1 to 3 years of Level 1 software support experience
  • Basic skills
  • Proficiency in using the Microsoft Office Suite
  • A drive to continue learning in the energy business and the client's software
  • Advanced problem-solving skills
  • Ability to triage and actively manage a support queue
  • Innate passion for customer service
  • Dependability and ability to manage as well as prioritize concurrent tasks
  • Must be available for an on-call rotation
  • Ability to work U.S. CST business hours
  • Must be a self-starter and resourceful
  • Ability to work independently or as part of a team
  • Proven experience working effectively in a vibrant, dynamic startup environment
  • Trustworthy, team-oriented, and transparent


Desired Experience

  • Bachelor's degree or equivalent experience
  • Experience creating manuals, training documentation, and interactive training materials for software applications
  • Experience providing software support and troubleshooting for SaaS applications
  • Experience in reproducing issues in a test environment before production deployment
  • Experience in the Software Development Lifecycle (SDLC)
  • Experience with oil and gas revenue accounting, gas processing, crude/gas/NGL transportation, or related fields


Additional Information

  • Knowing your ideas are heard and matter, think big
  • You get to own your job and be recognized for your contributions
  • Work with innovative and creative people
  • Making mistakes is human. Let's learn from them. Be transparent
  • We recognize you as an individual, with no presumptions or judgment. Be the extraordinary you
  • 15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidays
  • Start: ASAP


About Velozient

We are a privately held, nearshore software development company providing outsourced development resources to North American companies. Our mission is to offer development talent who enjoy taking on challenging work, want to grow their skills and experiences building software, and excel in a fast-paced, dynamic team environment. We are focused on providing world-class remote resources to work as valued client team members. If this type of opportunity excites you, then consider joining our team

  • IT Support Analyst

    Há 5 dias

    Fortaleza, Brasil Digibee Tempo inteiro

    Join to apply for the IT Support Analyst role at Digibee Join to apply for the IT Support Analyst role at Digibee About DigibeeDigibee is an iPaaS that scales integration workflows while reducing cost and technical debt. Rather than require specialized integration experts, Digibee lets every developer quickly build, test, deploy, govern, and monitor...

  • Technical Support Specialist

    1 dia atrás

    Fortaleza, Brasil beBeeTechnical Tempo inteiro

    About Our Team We're a fast-growing company empowering marketers with actionable insights from previously siloed data. Our mission is to provide world-class customer experiences. We partner with leading brands and have a strong product growing customer base. The Role We're looking for a skilled Technical Support Specialist who thrives in fast-paced...

  • Technical SEO Analyst

    Há 7 dias

    Fortaleza, Brasil Odds Scanner Tempo inteiro

    **Your mission**: Odds Scanner is looking for a Technical SEO Analyst to join our remote full-time team.  We are a media and technology startup based in Malta active in several European and Latin American markets in the sports and gambling industries. We have a diverse and international team, working primarily from Malta and Lisbon, but with team...

  • Highly Motivated Technical Support Professional Wanted

    Há 3 dias

    Fortaleza, Brasil Bebeetechnical Tempo inteiro

    Job Title: Technical Support SpecialistJob Description:The role of the Technical Support Specialist is to provide timely and effective technical support for a portfolio of business-critical applications.This includes troubleshooting, user support, system monitoring, and collaboration with vendors and internal teams to ensure optimal application...

  • Highly Motivated Technical Support Professional Wanted

    2 semanas atrás

    Fortaleza, Ceará, Brasil beBeeTechnical Tempo inteiro R$90.000 - R$125.000

    Job Title: Technical Support SpecialistJob Description:The role of the Technical Support Specialist is to provide timely and effective technical support for a portfolio of business-critical applications. This includes troubleshooting, user support, system monitoring, and collaboration with vendors and internal teams to ensure optimal application...

  • Highly Motivated Technical Support Professional Wanted

    Há 3 dias

    Fortaleza, Brasil beBeeTechnical Tempo inteiro

    Job Title: Technical Support Specialist Job Description: The role of the Technical Support Specialist is to provide timely and effective technical support for a portfolio of business-critical applications. This includes troubleshooting, user support, system monitoring, and collaboration with vendors and internal teams to ensure optimal application...

  • Talent Technical Assessment Analyst

    Há 5 dias

    Fortaleza, Brasil BairesDev Tempo inteiro

    Talent Technical Assessment Analyst - Remote Work | REF# Join to apply for the Talent Technical Assessment Analyst - Remote Work | REF# role at BairesDev Talent Technical Assessment Analyst - Remote Work | REF# 1 week ago Be among the first 25 applicants Join to apply for the Talent Technical Assessment Analyst - Remote Work | REF# role at BairesDev ...

  • Pharmacovigilance Business Analyst

    Há 5 dias

    Fortaleza, Brasil Hyqoo Tempo inteiro

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Hyqoo Sr. Sourcing Specialist @ Hyqoo (formerly ClikSource) | MBA, Technical Recruiting Title: Pharmacovigilance Business Analyst Location: Remote The Pharmacovigilance Business Analyst (PharmaCov BA) will serve as a key liaison between business users,...

  • Technical Solutions Expert

    1 semana atrás

    Fortaleza, Ceará, Brasil beBeeCustomerExperience Tempo inteiro US$90.000 - US$125.000

    Job Title: Technical Support Specialist L3">">Investigate and resolve complex technical issues in a fast-paced environment. Collaborate closely with Product, Engineering, and Tier 1 & 2 Support teams to provide top-notch service to clients.">Deliver excellent customer experience by identifying and resolving product and integration problems efficiently....

  • Technical Lead For Marketing Analytics Solutions

    Há 3 dias

    Fortaleza, Brasil Bebeesupport Tempo inteiro

    About Our TeamWe're shaping the future of marketing analytics by empowering marketers with actionable insights.Our next-gen attribution and marketing analytics platform aggregates and normalizes campaign data from thousands of channels.We connect it with lower-funnel attribution, delivering ROI measurement across every touchpoint.The RoleWe're looking for a...