Technical Support Specialist
Há 11 horas
About Our Team
We're a fast-growing company empowering marketers with actionable insights from previously siloed data.
Our mission is to provide world-class customer experiences. We partner with leading brands and have a strong product growing customer base.
The Role
We're looking for a skilled Technical Support Specialist who thrives in fast-paced environments. You'll be the technical voice for our customers, tackling complex issues and shaping how our product evolves.
Key Responsibilities:
- Be the primary technical support contact for customers, partners, and internal teams.
- Troubleshoot complex technical issues and drive resolutions.
- Partner with Product Engineering and QA to improve product functionality.
- Provide expert guidance on integration and deployment.
- Mentor team members with your deep technical expertise.
Requirements:
- 4+ years in technical product support B2B/SaaS preferred.
- Hands-on experience supporting software in production environments.
- Strong skills in scripting, SQL, APIs, HTML, HTTP, and debugging tools.
- Experience in mobile advertising analytics or AdTech is a plus.
- Excellent problem-solving, analytical, and communication skills.
Why Work with Us?
Work with talented global teams, collaborate in an innovative environment, and enjoy a culture that values creativity and ownership.
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