Highly Motivated Technical Support Professional Wanted

4 semanas atrás

Fortaleza, Brasil beBeeTechnical Tempo inteiro

Job Title: Technical Support Specialist

Job Description:

The role of the Technical Support Specialist is to provide timely and effective technical support for a portfolio of business-critical applications. This includes troubleshooting, user support, system monitoring, and collaboration with vendors and internal teams to ensure optimal application performance.

Key Responsibilities:

  • Provide Level 2/3 support for applications such as LIMS, EHS-INTELEX, DIMEP, MATICS, ST-One, and THINGWORX.
  • Troubleshoot incidents, service requests, and change requests, ensuring timely resolution and minimal business disruption.
  • Monitor application health, performance, and integrations.
  • Support end users across multiple countries and languages, ensuring high-quality service and clear communication.
  • Maintain documentation, audit trails, and compliance with regulatory and security standards.
  • Participate in system upgrades, testing, and deployment activities.
  • Ensure applications meet business needs in areas such as maintenance, quality management, EHS, production monitoring, and access control.

Required Skills & Qualifications:

  • Experience supporting enterprise applications in manufacturing, quality, EHS, or IoT environments.
  • Knowledge of Spanish and Portuguese language required.
  • Familiarity with LIMS, SAP, EHS/ESG platforms, IoT data collection, and access control systems.
  • Strong troubleshooting and analytical skills.
  • Experience with SQL, Windows, Azure, and integration platforms.
  • Ability to work with global teams and support users in multiple regions.
  • Excellent communication and documentation skills.

Benefits:

This position offers a unique opportunity to work in a dynamic and challenging environment. As a Technical Support Specialist, you will have the chance to develop your skills and knowledge in a fast-paced industry.

Others:

We are committed to providing our employees with opportunities for growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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