Customer Engagement Manager

7+ years of relevant experience delivering complex business and/or organisational transformation projects, 5+ years in a customer facing role, 5+ years in professional consulting - Bachelor's degree in Business Administration, Finance, Economics, Computer Science, or related field - Demonstrated ability to develop project management processes and reporting mechanisms - Proven record of delivering engagements greater than $1m with experience presenting to senior management - High attention to detail and proven ability to manage multiple competing priorities - Superior analytical skills including but not limited to, enhanced Excel, Microsoft Project and at least one Business Intelligent tool (Tableau, OBIEE, PowerBI, etc.) - Functional knowledge, including but not limited to strategy, business development, change management, process improvement, sales enablement and marketing. - Ability to discern between material issues impacting deliverables and the day-to-day "noise" of program management - Fluent in Portuguese, strong Spanish and English speaking and extremely strong written and verbal communication skills
Job summary
At Amazon we're working to be the most customer-centric company on earth. To get there, we need exceptionallybright, talented and driven people. Would you like to be part of a team focused on growing Amazon Web Services by managing programs to enable our largest customers? Do you have the business savvy, strong organizational skills and ability to collaborate across multiple business units to establish Amazon Web Services as the premier cloud provider by creating and iterating multi-faceted enablement programs? If so, this is the role for you.
As a Customer Engagement Manager, your role will be at the intersection of project management, technology and change management. It will be an exciting opportunity to join the AWS Training & Certification (T&C) team and be the key point of contact for AWS' biggest and most valuable customers to support their transformation towards cloud fluency and a learning culture. You will collaborate with field sales and T&C teams to develop project management processes and reporting mechanisms for the program, report on the progress of these programs and drive customer satisfaction by providing creative solutions to complex questions.
Our team is dedicated to supporting new members. We foster a collaborative and inclusive environment, we have a broad mix of experience levels and tenures on our team, and we're building an environment that celebrates knowledge sharing and mentorship. We value different perspectives and the unique perspective that you can bring to our team so that we can together innovate for our customers. We care about your career growth and strive to assign projects based on what will help each team member develop their skills and enable them to take on more complex tasks in the future.
Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here that's why we're providing flexibility so you can have a more productive and well-balanced life.
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and
earn trust.
Key job responsibilities
Key job responsibilities
- Responsible for large technical skill development programs and projects across a Geography within a vertical (Financial, Government, Utility, etc.).
- Works closely with sales team to assist them with all aspects of the sales cycle for new large deals, helping them on the value proposition and aggregating previous experience based on similar programs and projects for that vertical.
- Management of all aspects of the program delivery, leading training engagements to successful delivery of the program in terms of scope, billing, revenue assurance, forecast accuracy, customer satisfaction and achievement of required business outcomes.
- Leadership at the customer site to guarantee a smooth and successful program implementation by managing all internal deliverables such as program plan, issues/risk and change management controls, as well as monthly status reports.
- Partner with AWS Account Managers and Solution Architects to directly support key customers with their program management needs, where needed, develop program management tools and documents for customer and AWS.
- Craft monthly business reviews to AWS leadership to surface key business insights from the field and advocate for our customers
- Opportunity to lead change and spearhead projects that will transform the AWS customer experience
- This position is located in Sao Paulo, Brazil, but requires abilit

---