Customer Support Engineer I

Há 3 dias

Espírito Santo, Brasil CloudWalk, Inc. Tempo inteiro

About CloudWalk:

We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.

The Role :

You're the frontline hero, the voice of InfinitePay. In our high-octane world, you'll tackle customer issues head-on, from simple guidance to complex technical juggernauts. Your mission: Deliver exceptional service, solve problems end-to-end, and turn challenges into triumphs.


What You'll Be Doing:
  • Engage with customers through chats, emails, and calls, offering stellar support and solutions.
  • Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.
  • Provide alternative solutions, aiming to retain and delight our customers and clients.
  • Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn.
What You'll Need to Succeed:
  • Exceptional communication skills, adept in various interactions.
  • A keen desire to create outstanding customer experiences.
  • Analytical prowess and logical problem-solving skills.
  • A sense of ownership, treating each situation with responsibility and dedication.
  • Meticulous attention to detail, coupled with an eagerness to continuously learn and improve.
  • Fluency in Portuguese.
  • Upper intermediate English skills, primarily for internal communication with our diverse, multinational team.
  • Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies.
  • Basic knowledge of SQL.
Nice To Have:
  • Familiarity with programming languages, particularly Ruby || Python
  • Passion for technology, especially tools like ChatGPT, and how they can transform customer experiences.
What We Offer:
  • A chance to grow and learn in a supportive, dynamic environment.
  • A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.

Join us at CloudWalk, where we're not just engineering solutions; we're building a smarter, AI-driven future for payments—together.

By applying for this position, your data will be processed as per CloudWalk's Privacy Policy that you can readhere in Portuguese andhere in English.

#J-18808-Ljbffr

  • Technical Support Engineer

    2 semanas atrás

    Buenos Aires, Espírito Santo, Brazil beBeeEngineer Tempo inteiro US$40.000 - US$60.000

    Technical Support EngineerWe are seeking a skilled Technical Support Engineer to join our team. As a key member of our support team, you will be responsible for delivering exceptional technical support to our customers and colleagues.Our ideal candidate will have a strong background in Linux troubleshooting, with experience in collecting logs and stack...

  • Network Support Engineer

    2 semanas atrás

    Buenos Aires, Espírito Santo, Brazil Tietoevry Tempo inteiro

    Join to apply for the Network Support Engineer (IP & Transmission) - Tietoevry Create (m/f/d) role at Tietoevry2 days ago Be among the first 25 applicantsJoin to apply for the Network Support Engineer (IP & Transmission) - Tietoevry Create (m/f/d) role at TietoevryJob DescriptionInfopulse, part of Tietoevry Create, is inviting talented professionals to join...

  • Network Support Engineer

    1 semana atrás

    Buenos Aires, Espírito Santo, Brazil Tietoevry Tempo inteiro

    Join to apply for the Network Support Engineer (IP & Transmission) - Tietoevry Create (m/f/d) role at Tietoevry2 days ago Be among the first 25 applicantsJoin to apply for the Network Support Engineer (IP & Transmission) - Tietoevry Create (m/f/d) role at TietoevryJob DescriptionInfopulse, part of Tietoevry Create, is inviting talented professionals to join...

  • Customer Support Hero

    2 semanas atrás

    Espírito Santo, Brasil Shaman Tempo inteiro

    **About Shaman** Shaman is a leading provider of intuitive, self-service content creation tools tailored for the life sciences industry. Our platform empowers global and local marketing teams to produce high-quality, compliant content efficiently, reducing reliance on external agencies. Trusted by over 2,500 content creators from top pharmaceutical...

  • Customer & Application Support Specialist

    Há 4 dias

    Espírito Santo, Brasil buscojobs Brasil Tempo inteiro

    The Division : OPTIVIQ Inc. with roots in the Pulp & Paper Industry for nearly 40 years, holding the exclusive global license for the distribution and support of OptiVision, a leading software solution for managing complex manufacturing processes. Owned by Constellation Software Inc., a global leader in vertical market software, we offer a unique...

  • Customer Support

    2 semanas atrás

    Espírito Santo, Brasil buscojobs Brasil Tempo inteiro

    Overview OysterLink is the newest and fastest growing restaurant & hospitality job site. We launched in early 2024 and generate over 340,000 monthly viewers organically. Our goal is to reach millions of monthly visitors organically within two years. We are seeking a forward-facing Customer Support & Operations Specialist with excellent English communication...

  • Data Support Specialist

    2 semanas atrás

    Buenos Aires, Espírito Santo, Brazil beBeeData Tempo inteiro US$9.000

    Job Title: Data Support SpecialistWe are seeking a detail-oriented and customer-focused Data Support Specialist to join our team.The ideal candidate will have strong analytical skills, excellent communication abilities, and a passion for delivering exceptional support services.Key Responsibilities:Data Analysis: Monitor and analyze IT incidents, generate...

  • Associate Customer Success Engineer

    Há 16 horas

    Espírito Santo, Brasil Georgian Partners Tempo inteiro

    Associate Customer Success Engineer - Northeast & CanadaCustomer SuccessNortheast (US)Full-timeDescriptionWHO WE ARECome join the company reinventing data security, empowering businesses to realize the full potential of their data.As the leading data security platform purpose-built for the cloud era, Cyera's mission is to reinvent how businesses secure data,...

  • Senior Technical Support Engineer

    2 semanas atrás

    Buenos Aires, Espírito Santo, Brazil BriteCore Tempo inteiro

    1 week ago Be among the first 25 applicantsWho We AreAt BriteCore, we're a dynamic, forward-thinking company on a mission to empower Property & Casualty (P&C) insurers to grow their business and achieve operational efficiencies with modern cloud-native technology.Our software platform is mission-critical, enabling carrier customers to manage policies,...

  • Site Reliability Engineer

    Há 17 horas

    Espírito Santo, Brasil AgileEngine Tempo inteiro

    Overview Site Reliability Engineer (Middle) ID38916 at AgileEngine. Join to apply for the Site Reliability Engineer (Middle) ID38916 role at AgileEngine. AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application...