Senior Customer Success Manager, Founder Success New Rio de Janeiro, Brazil
Há 2 dias
Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine.
Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity.
Trusted by more than 40,000 companies, Carta also helps private businesses in over 160 countries manage their cap tables, valuations, taxes, equity programs, compensation, and more.
Together, Carta is setting a new standard as the end-to-end platform for private markets. Our best-in-class solution for fund management seamlessly integrates investor and portfolio company insights via a suite of tools designed ground-up to support the strategic impact of the fund CFO.
In this role as a CSM on the Founder Success team, you will be on the front lines to proactively respond to customer inquiries in a scaled manner. You will seek to understand the challenges facing Carta’s customers, and enable and empower them to utilize and extract value from Carta.
Responsibilities- Operate in a scaled client ownership structure to respond to sensitive customer inquiries regarding contract renewals, pricing increases, and escalations.
- Learn to prioritize inbound customer requests based on a variety of factors including urgency, renewal timeline, churn risk factors, etc.
- Understand and execute basic contract renewal negotiations according to defined policies and processes.
- Manage account-level escalations by leveraging standard responses and working closely with management.
- Work between a variety of systems including Salesforce, Catalyst, and Jira.
- Educate customers about Carta features and products via email and live calls, leveraging your knowledge of the Carta feature set, customer lifecycle, and self-help content.
The Founder Success team is hyper-focused on building processes and using technology to scale proactive customer education and engagement. This team is dedicated to improving the customer experience, being the voice of the customer internally, and helping customers get the most out of their Carta subscription.
The Impact You’ll HaveBy proactively engaging with Carta customers as well as reactively monitoring incoming requests, you will be helping to improve our overall customer retention, secure our future pipeline for new product lines, and drive change for the broader company and mission.
About YouWe’re looking for customer-centric, organized professionals who know how to work in a dynamic environment with multiple priorities. Cross-departmental collaboration and communication is critical to success in the role, as well as efficient time management. In addition, we’re prioritizing:
- Fluent in English with strong written and verbal communication skills.
- Responsive and able to complete tasks in a timely manner.
- Prior experience working in a customer support, customer success, or account management role.
- Experience working with customers via live interactions such as Zoom meetings, phone calls, and live chats.
- Experience working with Salesforce, Catalyst, or other CSM and support ticketing systems.
- Diplomacy, tact, and poise under pressure, and a high tolerance for ambiguity.
- Growth mindset, proactive, and action-oriented.
- Customer success skills and demonstrated ability to work through difficult conversations, with the goal of preserving relationships.
- Excellent communication, listening, facilitation, and negotiation skills.
- Strong data analysis, organizational, and prioritization skills.
Even if you don’t have all of the qualifications we’ve listed, please apply if you believe you could be impactful in this role
Application InstructionsPlease submit your resume in English. We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.
Apply for this job* indicates a required field
#J-18808-Ljbffr-
Rio De Janeiro, Brasil Tbwa ChiatDay Inc Tempo inteiroSenior Customer Success Manager, Founder SuccessThe Company You’ll JoinCarta develops purpose-built software that transforms traditional accounting into a powerful growth engine.Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private...
-
Rio de Janeiro, Brasil Tbwa ChiatDay Inc Tempo inteiroCustomer Success Manager, Founder SuccessThe Company You’ll JoinCarta develops purpose-built software that transforms traditional accounting into a powerful growth engine. Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity....
-
Manager, Founder Success
Há 3 dias
Rio de Janeiro, Brasil Tbwa ChiatDay Inc Tempo inteiroManager, Founder Success (SMB), CorporationsThe Company You’ll JoinCarta develops purpose-built software that transforms traditional accounting into a powerful growth engine. Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity....
-
Rio de Janeiro, Brasil Carta Tempo inteiro**The Company You'll Join**: Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine. Carta's world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity. Trusted by more than 40,000 companies,...
-
Customer Success Manager, Founder Successnew
4 semanas atrás
Rio De Janeiro, Brasil Tbwa ChiatDay Inc Tempo inteiroCustomer Success Manager, Founder SuccessThe Company You’ll JoinCarta develops purpose-built software that transforms traditional accounting into a powerful growth engine.Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private...
-
Customer Success Manager, Founder Success
4 semanas atrás
Rio de Janeiro, Brasil Carta Tempo inteiroThe Company You'll Join Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine. Carta's world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity. Trusted by more than 40,000 companies,...
-
Rio de Janeiro, Brasil Menlo Ventures Tempo inteiroThe Company You’ll JoinCarta develops purpose-built software that transforms traditional accounting into a powerful growth engine. Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity. Trusted by more than 40,000 companies, Carta...
-
Manager, Founder Success
3 semanas atrás
Rio de Janeiro, Brasil Menlo Ventures Tempo inteiroThe Company You’ll Join Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine. Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity. Trusted by more than 40,000 companies,...
-
Manager, Founder Success
3 semanas atrás
Rio De Janeiro, Brasil Tbwa ChiatDay Inc Tempo inteiroManager, Founder Success (SMB), CorporationsThe Company You’ll JoinCarta develops purpose-built software that transforms traditional accounting into a powerful growth engine.Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private...
-
Customer Success Manager
2 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Menlo Ventures Tempo inteiroAbout the RoleAt Menlo Ventures, we are seeking a talented Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for leading our Customer Success team and driving successful outcomes for our clients. Your Key ResponsibilitiesProvide leadership for CSMs based in our office by overseeing daily activities and tasks,...
-
Manager, Founder Success
3 semanas atrás
Rio de Janeiro, Brasil Carta Tempo inteiroThe Company You’ll Join Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine. Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity. Trusted by more than 40,000 companies,...
-
Customer Success Manager
3 meses atrás
Rio de Janeiro, Brasil Carrot Fertility Tempo inteiroAbout Carrot: Carrot Fertility is the leading global fertility and family-building platform providing care for everyone, everywhere. Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for...
-
Customer Success Manager
6 meses atrás
Rio de Janeiro, Brasil Carrot Fertility Tempo inteiro**About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...
-
Agente de Customer Success
6 meses atrás
Rio de Janeiro, Brasil OEmprego Tempo inteiroManter um relacionamento diário com as equipes de Costumer Experience, Financeiro e Operações para tratativa de ocorrências de atendimento; Realizar contato com parceiros para resoluções de ocorrências; Realizar suporte ao time referente as demandas do dia a dia; Compartilhar as informações relevantes de uso e feedback de clientes com times...
-
Customer Success Manager
Há 5 dias
Rio De Janeiro, Brasil Virtustant Tempo inteiroJob Title: Customer Success ManagerPosition Description: We are seeking an enthusiastic and proactive Customer Success Manager (CSM) to join our team. In this role, you will serve as the primary liaison for revenue-generating accounts, helping customers unlock the full value of our products and services. You will play a vital role in building customer...
-
Customer Success
6 meses atrás
Rio de Janeiro, Brasil BuscarVagas Tempo inteiro**Atribuições**: Acompanhar o ciclo de vida do cliente e executar ações para levá-lo ao sucesso; Realizar follows up proativos com clientes para incentivar o uso da plataforma; Zelar pelo sucesso dos clientes, trabalhando em conjunto e mediando interações com demais áreas da empresa para solucionar atritos; Realizar reuniões via videoconferência...
-
Manager, Founder Success
Há 5 dias
Rio De Janeiro, Brasil Carta Tempo inteiroManager, Founder Success (SMB), CorporationsFor government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in...
-
Customer Success Manager
Há 1 mês
Rio de Janeiro, Rio de Janeiro, Brasil Carrot Fertility Tempo inteiroAbout Carrot FertilityCarrot Fertility is a leading global fertility care platform that supports individuals and families through various life milestones. Our comprehensive clinical program delivers cost savings for employers and award-winning experiences for millions of people worldwide.The RoleWe are seeking a Customer Success Manager to support new and...
-
Assistente de Customer Success
3 semanas atrás
Rio de Janeiro, Brasil PERSONA CONSULTORIA E APOIO LTDA Tempo inteiro**Tipo de Contrato**: Pessoa Jurídica (PJ), por tempo indeterminado; **Local de Trabalho**: Híbrido, com atuação remota e disponibilidade para reuniões presenciais pontuais na Barra da Tijuca, Rio de Janeiro (RJ). **Descrição da Vaga**: Empresa de tecnologia busca um(a) **Assistente de Customer Success** que será responsável por apoiar o time de CS...
-
Customer Success Manager
1 semana atrás
Rio de Janeiro, Brasil Virtustant Tempo inteiroJob Title: Customer Success ManagerPosition Description:We are seeking an enthusiastic and proactive Customer Success Manager (CSM) to join our team. In this role, you will serve as the primary liaison for revenue-generating accounts, helping customers unlock the full value of our products and services. You will play a vital role in building customer...
