Customer Success Manager

4 semanas atrás


Rio de Janeiro, Rio de Janeiro, Brasil Carrot Fertility Tempo inteiro

About Carrot Fertility

Carrot Fertility is a leading global fertility care platform that supports individuals and families through various life milestones. Our comprehensive clinical program delivers cost savings for employers and award-winning experiences for millions of people worldwide.

The Role

We are seeking a Customer Success Manager to support new and existing Carrot customers, driving retention, increasing member engagement, and maintaining high customer satisfaction. The ideal candidate will act as a trusted advisor to HR benefits leaders, communicate the value of our product, and respond to customer needs.

Key Responsibilities

  • Proactively engage with customers to understand their needs, challenges, and objectives.
  • Develop a deep understanding of the customer's business and industry to provide tailored solutions and advice.
  • Work closely with customers to create and execute a success plan that aligns with their business objectives.
  • Act as a customer advocate within the company, representing their feedback and needs to relevant teams.
  • Ensure timely resolution of customer issues, working closely across Carrot teams.
  • Provide education and resources to customers to enable them to effectively use our products/services.

Requirements

  • 3+ years of professional experience in a Customer Success, Account Management, or Project Management role.
  • Enthusiasm for Carrot Fertility's mission and eagerness to become a part of our collaborative team.
  • Detail-oriented with strong analytical, writing, and communication skills.
  • Ability to develop and grow relationships with customers.
  • Track record of high customer satisfaction.

Why Carrot?

Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards. We are committed to providing a competitive and holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work.


  • Customer Success Manager

    1 semana atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Menlo Ventures Tempo inteiro

    About the RoleAt Menlo Ventures, we are seeking a talented Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for leading our Customer Success team and driving successful outcomes for our clients. Your Key ResponsibilitiesProvide leadership for CSMs based in our office by overseeing daily activities and tasks,...


  • Rio de Janeiro, Rio de Janeiro, Brasil OIA Global Tempo inteiro

    OIA Global is a leading provider of scalable and flexible supply chain solutions. Our team of 1,100 forward-thinking employees specializes in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management.As a Global Customer Success Manager, you will be responsible for providing customers with...

  • Customer Success Manager

    4 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Intelsat Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Intelsat. As a key member of our customer assurance team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesSupport customers in their portfolio with regular...


  • Rio de Janeiro, Rio de Janeiro, Brasil Carrot Fertility Tempo inteiro

    About Carrot FertilityCarrot Fertility is a pioneering company dedicated to expanding access to fertility and family-building care around the world. As a trusted partner to over a thousand multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings and award-winning experiences for...


  • Rio de Janeiro, Rio de Janeiro, Brasil Oia Global Tempo inteiro

    Job Summary:We are seeking a highly skilled Global Customer Success Manager to join our team at Oia Global. As a key member of our Sales Enablement Team, you will be responsible for ensuring operational excellence and delivering exceptional customer service to our internal and external stakeholders.Key Responsibilities:Build strong relationships with...


  • Rio de Janeiro, Rio de Janeiro, Brasil Winnin Tempo inteiro

    **About Us**:At Winnin, we're at the forefront of AI software solutions that elevate creative processes for global brands. Our mission is to inspire relevant creativity by mapping cultural insights through video consumption data. We enhance efficiency and effectiveness in our clients' marketing strategies, helping them create content that resonates with...

  • Customer Success Manager

    4 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Carrot Fertility Tempo inteiro

    About Carrot Fertility:Carrot Fertility is a leading global fertility and family-building platform providing comprehensive care for everyone, everywhere. Trusted by multinational employers, health plans, and health systems, Carrot's clinical program delivers industry-leading cost savings and award-winning experiences for millions worldwide. Our dedication is...

  • Resort Training Manager

    4 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Club Med Tempo inteiro

    Key Responsibilities:You will manage the training and development of GE and GO in the village, including training for newcomers, supporting managers, and functional training in behavioral, sales, languages, and management.Key Objectives:Elaborate a diagnosis with managers and offer a plan of continuous training to teams, plan the deployment of training with...


  • Rio de Janeiro, Rio de Janeiro, Brasil PartnerHero Tempo inteiro

    About the RoleWe are seeking a highly skilled Account Manager to join our team at PartnerHero. As an Account Manager, you will be responsible for providing exceptional customer service to our B2B clients, ensuring their needs are met and exceeded.Key ResponsibilitiesOwn and communicate proactively with a designated book of B2B clients to ensure all their...

  • Customer Delivery Manager

    3 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Cisco Systems Tempo inteiro

    As a key member of the Customer Experience team, you will play a vital role in guiding the delivery of world-class products and technologies to our customers. Your expertise will ensure a seamless and outstanding customer experience.Responsibilities include:• Lead and manage end-to-end program delivery, ensuring accurate Scope and Change Management...


  • Rio de Janeiro, Rio de Janeiro, Brasil Infopulse Tempo inteiro

    Infopulse, a leading provider of digital services, is seeking a seasoned professional to fill the role of Senior Service Delivery Manager. This position is part of our growing team and will play a crucial role in driving the success of our customer BICS, a global telecommunication enabler.As a Senior Service Delivery Manager, you will be responsible for...


  • Rio de Janeiro, Rio de Janeiro, Brasil Partnerhero Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Success Specialist III to join our team at PartnerHero. As a key member of our customer success team, you will be responsible for owning and communicating proactively with a designated book of B2B clients to ensure all their needs are understood and addressed.Key ResponsibilitiesSchedule regular account...


  • Rio de Janeiro, Rio de Janeiro, Brasil Absolute Software Tempo inteiro

    Job Summary:As a key member of our go-to-market team, the Account Manager, Latin America will be responsible for leading the end-to-end renewal process for a portfolio of assigned Latin American customer accounts. This role requires a strong commercial acumen, excellent communication skills, and the ability to build and maintain strong relationships with...


  • Rio de Janeiro, Rio de Janeiro, Brasil Oyster Hr Tempo inteiro

    **Unlock Global Opportunities**Oyster, a pioneering global employment platform, is seeking a visionary Senior Sales Operations Manager to drive process improvements and optimize tools. As a key member of our Sales Operations team, you will refine Salesforce CRM and the sales tech stack, ensuring alignment with business goals and collaboration with Sales,...


  • Rio de Janeiro, Rio de Janeiro, Brasil Infopulse Tempo inteiro

    Infopulse, Part of Tietoevry Create is seeking a highly skilled professional to fill the role of Senior Service Delivery Manager. This position will be responsible for driving the success of our customer BICS, a global telecommunication enabler with a vast network presence.As a Senior Service Delivery Manager, you will leverage your expertise in the Telco or...


  • Rio de Janeiro, Rio de Janeiro, Brasil Growth Machine Tempo inteiro

    A Growth Machine está procurando por um estagiário para se juntar à nossa equipe de Customer Success. Nossa missão é ajudar as empresas a alcançar seu potencial de crescimento e libertação de pessoas. Como estagiário, você será responsável por realizar os processos de onboarding e ongoing para manutenção dos clientes da base, realizar os...

  • Project Manager Associate

    4 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Sita Tempo inteiro

    **Project Overview**As an Associate Project Manager at SITA, you will be responsible for driving various project initiatives that meet the needs of our customer base. This role offers an opportunity to work in a fast-paced environment with colleagues and customers located worldwide.**Key Responsibilities**: Managing projects of varying scope and complexity,...

  • Operations Manager

    3 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Equinor Brasil Energia Lt Tempo inteiro

    Operations Manager - Keyholder As an Operations Manager - Keyholder, you will be responsible for overseeing the day-to-day activities of our store, ensuring a positive customer experience, and driving sales growth. Key Responsibilities: Lead a team of store employees to achieve sales targets and improve customer satisfactionMonitor store operations,...

  • Human Resources Manager

    4 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Club Med Tempo inteiro

    Key Responsibilities:You will support managers and their teams, develop and implement action plans to optimize human resources, manage integration and evaluation processes, set up local recruitment policies, and manage relations with employee representative bodies.About the Role:In this role, you will contribute to the overall success of Club Med by working...

  • Deployment Manager

    Há 1 mês


    Rio de Janeiro, Rio de Janeiro, Brasil ZTE do Brasil Tempo inteiro

    Job DescriptionThe Roll-out Manager is a key role in our organization, serving as the primary interface between the customer and subcontractor regarding delivery progress projects. This position works in close cooperation with and reports to the Project Manager.Key Responsibilities:Create and maintain the roll-out plan, ensuring activities meet customer...