Customer Success Manager
4 semanas atrás
About Carrot Fertility
Carrot Fertility is a leading global fertility care platform that supports individuals and families through various life milestones. Our comprehensive clinical program delivers cost savings for employers and award-winning experiences for millions of people worldwide.
The Role
We are seeking a Customer Success Manager to support new and existing Carrot customers, driving retention, increasing member engagement, and maintaining high customer satisfaction. The ideal candidate will act as a trusted advisor to HR benefits leaders, communicate the value of our product, and respond to customer needs.
Key Responsibilities
- Proactively engage with customers to understand their needs, challenges, and objectives.
- Develop a deep understanding of the customer's business and industry to provide tailored solutions and advice.
- Work closely with customers to create and execute a success plan that aligns with their business objectives.
- Act as a customer advocate within the company, representing their feedback and needs to relevant teams.
- Ensure timely resolution of customer issues, working closely across Carrot teams.
- Provide education and resources to customers to enable them to effectively use our products/services.
Requirements
- 3+ years of professional experience in a Customer Success, Account Management, or Project Management role.
- Enthusiasm for Carrot Fertility's mission and eagerness to become a part of our collaborative team.
- Detail-oriented with strong analytical, writing, and communication skills.
- Ability to develop and grow relationships with customers.
- Track record of high customer satisfaction.
Why Carrot?
Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards. We are committed to providing a competitive and holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work.
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