Senior Customer Success Director

2 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil Winnin Tempo inteiro

**About Us**:

At Winnin, we're at the forefront of AI software solutions that elevate creative processes for global brands. Our mission is to inspire relevant creativity by mapping cultural insights through video consumption data. We enhance efficiency and effectiveness in our clients' marketing strategies, helping them create content that resonates with their target audience.

**Position Overview**:

We're seeking a highly motivated and results-driven individual to join our team as Head of Customer Success. In this key leadership role, the Head of CS is pivotal in ensuring seamless onboarding, adoption, and expansion of our AI software solutions within our clients' marketing operations.

**Responsibilities**:

**Strategic Leadership**: Develop a comprehensive customer success strategy aligned with the company's vision, ensuring customer satisfaction, retention, and advocacy.

**Team Management**: Lead and inspire a team of customer success professionals, providing guidance, mentorship, and fostering a culture of continuous improvement.

**Client Engagement**: Collaborate closely with clients to understand their unique needs, challenges, and goals and ensure our AI solutions are effectively addressing and exceeding their expectations.

**Product Advocacy**: Champion the value of our AI software solutions, acting as a liaison between customers and internal teams to drive product enhancements based on customer feedback.

**Onboarding and Training**: Oversee the onboarding process, ensuring clients are equipped with the knowledge and tools necessary for the successful adoption and utilization of our software.

**Retention and Growth**: Proactively identify opportunities for upselling, cross-selling, and expanding our footprint within existing client accounts while focusing on overall customer satisfaction.

**Performance Metrics**: Establish and monitor key performance indicators (KPIs) to measure and optimize customer success efforts, providing regular reports to the executive team.

**Qualifications**:

A proven track record in a customer success leadership role, ideally in B2B Enterprise SaaS industry;

Strong understanding of the Marketing and Media industry and the ability to navigate complex customers;

Exceptional leadership, communication, and interpersonal skills;

Demonstrated ability to build and maintain strong client relationships, especially with big brands;

Strategic thinker with the ability to develop and implement customer success initiatives;

Strong analytical skills and a data-driven approach to decision-making.

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