Strategic Customer Service Director

4 semanas atrás


Rio de Janeiro, Rio de Janeiro, Brasil Eleven Hr Tempo inteiro

Eleven Hr is seeking a highly skilled Customer Service Manager to lead our customer service team and drive operational excellence.

Key Responsibilities:

Customer Service: Serve as the primary point of contact for our Spanish-speaking customers, ensuring their requirements are met while delivering customer service that seamlessly aligns with our company's ethos.

Team Leadership: Lead and oversee the customer service team, fostering a collaborative work environment that thrives on positivity and camaraderie.

Strategic Planning: Harness your advanced proficiency in English & Spanish and your expertise from your Degree to devise and implement strategic plans aimed at optimizing operational efficiency and fueling our company's expansion.

Customer Retention: Develop and execute strategies for customer retention, thereby enhancing customer satisfaction and reinforcing loyalty.

Operational Excellence: Regularly analyze operational data, pinpoint emerging trends, and provide actionable insights to facilitate continuous enhancements.

Industry Trends: Stay updated on industry trends, customer preferences, and best practices to maintain our company's competitive edge.

Qualifications:

Bachelor's degree in Business or an MBA is required, underscoring a robust background in business management and strategy.

Exceptional communication and interpersonal skills are essential for effective interactions with customers and adept guidance of a diverse team.

Strong aptitude for strategic thinking and problem-solving is required to drive operational improvements and overcome challenges.

Outstanding leadership skills with the ability to inspire and mentor team members effectively are necessary.

Salary: From R$3,500.00 per month

Language: Spanish (required)

Work Location: Remote (Work from home flexibility)



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